Choose from our extensive lineup of helpful services, including recommended service packages and home computer lessons.
This is a complete internet setup package that includes everything from connection settings to computer settings. Recommended for first-time users of the SpinNet service.
- Wired or wireless router settings (for one router)
IP phone settings (one phone)
Package ¥7,480
This package is designed to identify problems when your computer or internet connection is not functioning properly.
Support
Price
Onsite visit and troubleshooting (30 min)
- Notes:
- If troubleshooting takes more than 30 minutes, additional time is available at a rate of ¥5,500 (30 min).
- This package covers diagnostic work only. Resolving the problem is charged separately.
30 min ¥11,000
This package is designed to eliminate viruses and protect your computer.
Support
Price
Onsite visit and virus elimination (30 minutes) Note: if virus elimination takes more than 30 minutes, additional time is available at a rate of ¥5,500 (30 min).
SpinNet security settings
Package ¥16,500
This package is designed to assist customers in unpacking setting up their computers and printers following a move.
- Wire connection to the network termination unit (including subscriber network terminating equipment)/wire connection to the ADSL modem
- Computer network settings (for one computer)
- Router connection settings (for one router)
IP phone settings (one phone)
Unpacking and setup for existing computers and printers
Package ¥16,500
This package offers support for customers who have replaced their computers, and covers everything from initial computer settings to internet connection setting support.
Internet browser software setup (for one computer)
Email software settings (for one account on one computer)
IP phone settings (one phone)
Initial computer settings
Printer setup
Package ¥16,500
This is a smartphone setup package for iPhone, iPad and other popular smartphones. Recommended for users who get started iPhone, iPad or other smartphones.
Support
Price
< For iPhone, iPad, iPad mini, iPod touch >
SpinNet email setup
Downloading and installing iTunes (excludes adding contents)
Wifi connection setup (optional who having wireless LAN)
Registering My SoftBank (SOFTBANK MOBILE iPhone only)
Instructions for installing and configuring applications (optional)
< For Android Phone, Android Tablet >
Google account setup
Gmail setup
SpinNet email setup
Downloading and installing PC synchronous software (excludes adding contents, optional)
Wifi connection setup (optional who having wireless LAN)
Registering My SoftBank (SOFTBANK MOBILE smartphone only)
Instructions for installing and configuring applications (optional)
Smartphones and tablets with the latest iOS or Android OS are supported.
Please prepare Japanese manuals if you wish to get your Android machine set up.
* Apple, Apple logo, iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. iPhone, iPad, iTunes are trademarks of Apple Inc.
* The trademark "iPhone" is used with a license from Aiphone K.K.
* iPhone, iPad may be configured to work only with the wireless services of a single wireless operator.
This is a Facebook and X lesson package. Choose one of two lessens.
Support
Price
(1)SNS Lesson Package -F (Facebook Lesson)
Basics
- Creating an account
- Profile
Instructions
- Friend finder
- Using Like
- Making a comment
- Updating a status
- Creating an album
Security
- Privacy controls
Others
- SPOT (iPhone and Android only) etc.
(2)SNS Lesson Package -T(X Lesson)
Basics
- Creating an account
- Profile
Instructions
- Search
- Posting, following, posting an @reply, Repost
- Sending a direct message (a personal post seen only by the sender and the recipient)
- Hashtags (Posts on certain topics)
Supported machines are:
- Computers with OS mentioned in Important notes page, "Supported Operation Systems".
- Smartphones and tablets with the latest iOS or Android OS are supported.
- Please prepare Japanese manuals if you wish to get your Android machine set up.
Fiber optic connection settings/ADSL connection settings
