Note: An onsite visit fee of ¥6,000 will be charged for those customers requesting the following options without ordering one of the service packages above.
Support
Price
LAN board/card connection setup (desktop computer)
Connection settings for a LAN board I-type for desktop computers
Per device ¥4,400
LAN board/card connection setup (notebook computer)
Connection settings for LAN cards or USB LAN adaptors for notebook computers
Per device ¥2,750
Initial computer setup
First-time computer unpacking, setup, and operation confirmation
Per computer ¥5,500
Computer card connection setup
Connection settings for various computer cards (PCMCIA)
Per device ¥4,400
Memory increase
Memory installation and operation confirmation
Per computer ¥4,400
Built-in equipment installation and setup
Connection settings and operation check for various types of interface board and drives (DVD, CD-RW, etc.)
Per device ¥5,500
PC-TV tuner setup
Channel and EPG settings for a PC-TV tuner
Per computer ¥5,500
Application installation
Installation and basic operation confirmation for an application of your choice
Per application ¥4,400
OS upgrade (includes clean installation)
Windows operating system upgrade Note: Does not include data backup or device installation and internet connection settings following upgrade
Per computer ¥12,100
Computer initialization
Computer initialization when operation issues cannot be resolved Note: Does not include data backup or device installation and internet connection settings following recovery
Per computer ¥12,100
Data transfer
Data transfer from an old computer to a new one
Notes:
-Includes transfer of My Documents, email data, address book, and favorites
Note: An onsite visit fee of ¥6,000 will be charged for those customers requesting the following options without ordering one of the service packages above.
Support
Price
Router setup
Basic router setup Note: which includes ensuring internet access and sending/receiving of email
Per computer ¥4,400
Advanced router setup
Any settings not covered in basic router setup(for one computer)
Per computer ¥12,100
Printer setup
Printer connection settings
Note: does not include setup for network printers
Per device ¥4,400
Printer setup (multifunction device)
Setup and connection settings for one multifunction (scanner/copier) printer
Note: does not include setup for network printers
Per device ¥4,950
Fiber optic TV setup
Includes STB unpacking and setup, modem or router, hub, and TV connection, and STB settings
Per unit ¥5,500
Note: An onsite visit fee of ¥6,600 will be charged for those customers requesting the following options without ordering one of the service packages above.
Support
Price
Internet connection setup
This option adds internet browser and email software settings
(For customers who have already obtained an email account.)
Per account/per computer ¥4,400
Email account setup
E-mail account settings for one account on one computer
Per account/per computer ¥2,200
Wireless LAN setup
Connection setup for a wireless LAN access point and wireless LAN client devices (including wireless LAN router settings)
(For one access point and one device)
Package ¥5,500
Wire LAN setup for additional computers
LAN settings to connect an additional computer to a current computer or LAN environment
Per computer ¥5,500
Wireless setup for additional computers
Connection settings for a wireless access point and wireless LAN client device on an additional computer
(For one computer, one access point, and one device. Computer unpacking and setup not included.)
Package per computer ¥6,600
Game console internet setup(PS3/Xbox 360/Wii/PSP/Nintendo DS)
Game console unpacking and setup, initial setup of the main unit, and wire/wireless network connection setup
Per computer ¥4,400
Note: An onsite visit fee of ¥6,600 will be charged for those customers requesting the following options without ordering one of the service packages above.
Support
Price
Connection troubleshooting
Troubleshooting for ADSL or fiber optic connections with connection or environment problems
Security client software setup and settings for SpinNet Spamblocker
Per computer ¥5,500
Note: An onsite visit fee of ¥6,600 will be charged for those customers requesting the following options without ordering one of the service packages above.
Support
Price
We offer lessons in any of the following to suit your individual needs.
(1) iTunes basics
- How to import CD tracks to iTunes
- Creating an Apple ID
- iTunes Store
* includes how to update iTunes
Note: An onsite visit fee of ¥6,600 will be charged for those customers requesting the following options without ordering one of the service packages above.
* Supported Machines :
Smartphones and tablets with the latest iOS or Android OS are supported.
Please prepare Japanese manuals if you wish to get your Android machine set up.
* Apple, Apple logo, iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. iPhone, iPad , iTunes are trademarks of Apple Inc.
* The trademark "iPhone" is used with a license from Aiphone K.K.
* iPhone, iPad may be configured to work only with the wireless services of a single wireless operator.
Support
Price
Smartphone setup
< For iPhone, iPad, iPad mini, iPod Touch >
- SpinNet email setup
- Downloading and installing iTunes (excludes adding contents)
- Wifi connection setup (optional who having wireless LAN)
- Registering My SoftBank (SOFTBANK MOBILE iPhone only)
- Instructions for installing and configuring applications (optional)
< For Android Phone, Android Tablet >
- Google account setup
- Gmail setup
- SpinNet email setup
- Downloading and installing PC synchronous software (excludes adding contents, optional)
- Wifi connection setup (optional who having wireless LAN)
- Registering My SoftBank (SOFTBANK MOBILE smartphone only)
- Instructions for installing and configuring applications (optional)
Email account settings for one account on one machine
1 account / machine ¥1,980
iTunes setup
Downloading and installing iTunes (excludes adding contents)
Per machine ¥3,960
Wifi connection setup
Setting up a Wifi connection on your machine (for who having a Wifi at home only)
Per machine ¥3,960
My Softbank registration
Registering My Softbank on iPhone * SOFTBANK MOBILE smartphone only
Per machine ¥3,300
Note: An onsite visit fee of ¥6,600 will be charged for those customers requesting the following options without ordering one of the service packages above.
* Supported Machines :
Smartphones and tablets with the latest iOS or Android OS are supported.
Please prepare Japanese manuals if you wish to get your Android machine set up.
* Apple, Apple logo, iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. iPhone,iPad,iTunes are trademarks of Apple Inc.
* The trademark "iPhone" is used with a license from Aiphone K.K.
* iPhone, iPad may be configured to work only with the wireless services of a single wireless operator.
Support
Price
Choose one of two lessens.
(1) SNS Lesson -F (Facebook Lesson)
Basics
- Creating an account
- Profile
Instructions
- Friend finder
- Using Like
- Making a comment
- Updating a status
- Creating an album
Security
- Privacy controls
Others
- SPOT (iPhone and Android only) etc.
(2) SNS Lesson -T (X Lesson)
Basics
- Creating an account
- Profile
Instructions
- Search
- Posting, following, posting an @reply, Repost
- Sending a direct message (a personal post seen only by the sender and the recipient)
- Hashtags (Posts on certain topics)
Security
- Blocking a user, reporting Spam
Others
- Facebook integration etc.
Note: An onsite visit fee of ¥6,600 will be charged for those customers requesting the following options without ordering one of the service packages above.
Supported machines are:
- Computers with OS mentioned in Important notes page, "Supported Operation Systems".
- Smartphones and tablets with the latest iOS or Android OS are supported.
- Please prepare Japanese manuals if you wish to get your Android machine set up.
Support
Price
Internet service contract support
Support in setting up an internet service contract
Per account/ per computer ¥4,400
Computer desk assembly
Assembly of a computer desk or rack
Per unit ¥4,400
Desk chair assembly
Assembly of a desk chair
Per unit ¥2,750
PLC adapter setup
Unpacking and setup of a PLC adapter (one new device/client device set), connection of the new terminal to the hub and modem/router, and connection of the client device to the computer
Per unit ¥4,400
PLC adapter setup (additional client devices)
Setup of additional PLC adapter client devices
Per unit ¥2,200
Kururimo setup (using i-mode mobile, personal computer service, Flet's service)
Unpacking and setup of a Kururimo-compatible web camera, installation and setup of web monitor tools, and operation confirmation
Per unit ¥4,400
Note: An onsite visit fee of ¥6,00 will be charged for those customers requesting the following options without ordering one of the service packages above.
We offer lessons in any of the following to suit your individual needs.
