On-Site Support
Home visits by our professional staff! The smart choice for customers with busy schedules!
With SpinNet On-Site Support, you can have our professional staff visit your home anywhere in Japan* to fulfill your technical service needs. Choose from a variety of services—including support packages for everything from equipment setup to home computer setup and home computer lessons at an hourly rate. Excludes some remote islands.
Does this sound familiar?
Wireless LAN setup
I know that wireless LAN is convenient, but setting it up seems complicated...
Let our prefessional staff help!

We'll take care of the connection settings for the wireless LAN access point and wireless LAN client devices (including wireless LAN router settings) on your current computer.

Home computer lessons
Having difficulty with the features of your spreadsheet and word precessing software?
Gain confidence in fully taking advantage of our home computer lessons at an hourly rate.

We offer lessons that designed to meet your individual needs—covering everything from basic computer operation to explanations on specific software (such as postcard-making software).

And that’s just the beginning! Choose from a wide variety of helpful services.

With our complete lineup of convenient services, you can get help setting up an internet connection on your game console, taking care of complicated printer setup, installing software applications and setting up smartphones.

A complete list of our services

Making an appointment

Toll-free professional contact number/website/mobile siteSigning up

Available area

Nationwide *Excludes some remote islands.

Appointments for the onsite support can be made at:

Anytime between 10:00AM and 8:00PM, 7 days a week
The last visiting time of a day is 20:00.
(not available Dec 31 to Jan 3)