On-Site Support

To sign up, please follow the steps below.

STEP2:sign up
STEP3:schedule an appointment date
STEP4:onsite visit

Before signing up, be sure to check the important information section.

The following information is required at sign up.
Please confirm these items before requesting an appointment.

·SpinNet Connect Login Name·Name·Address·Contact number

·Connection installation date

(for the Broadband Connection Setup Package, Broadband Connection Setup Lite Package, or Relocation Package)

Note: Depending on your usage environment, your preferred service may not be available.

Important information Usage agreement

Sign up by phone or online.

Note: Be sure to confirm your Connect Login Name before signing up.

All these service are available in Japanese only.

0120-950-116(toll free)

Service available:

10:00AM to 8:00PM, 7 days a week (not available Dec 31 to Jan 3)


Service available:

Monday through Saturday: 7:00AM 12:00PM
Sundays and holidays: 7:00AM 10:00PM

mobile site

Service available:

Monday through Saturday: 7:00AM 12:00PM
Sundays and holidays: 7:00AM 10:00PM


We will have one of our affiliates call you once we have scheduled a date for your onsite visit.

Be sure to prepare the following before the date of your appointment.

·Your SpinNet Connect Login Name and password

·The equipment that must be set up/connected (modem, printer, router, etc.) as well as cables and other connectors

·All related manuals and connection software (e.g. drivers)

Customers requesting support with ADSL/fiber optic cable connection settings must have the following completed before the day of the onsite visit.

Fiber optic cable: Complete installation and set up an optical network unit/VDSL modem in your home ADSL line: Complete installation and set up an ADSL modem connection environment in your home.

Note: We need approximately three business days to contact you.


We will visit your home and complete the necessary settings and support.

·Please pay the onsite visit charges directly to the visiting staff member.

·Please be informed that our staff members accept cash only and cannot accept credit cards.