• Connect Login Name
• E-mail Address
• Your Name
• The Operating System(OS) of your computer
• Type of connection that you use when accessing our service.
  (e.g. Analog / ISDN / FLET'S ISDN / FLET'S HIKARI NEXT / FLET'S ADSL / eADSL Plus Plan)
• The details of any error messages. A specification of the problem you are having.
• Contact Telephone Number/Fax Number
  (If we cannot contact you by E-Mail, we need another way to contact you.)

• You may not receive the information from SpinNet if the capacity of your mailbox is full.
• You may not receive the information from SpinNet if you are using other ISP for the Internet connection, and if they put restrictions on receiving from SpinNet.
• When you do not receive any reply from SpinNet within 2-3 days, we recommend you to contact us by phone or E-mail again.
• We cannot answer you by phone when we have already received your inquiry via E-mail access.
• We cannot confirm any attached files or HTML messages for security reason.

* According to the spread of computer viruses these days, we need additional time to response to the customers due to the large amount of virus mails against the account for E-mail access from customers.(*1)
In order to quick reply to customers, we will delete messages with virus or the following attachment files: please be careful that we will not reply them. If you wish to have quick reply, we recommend you contact us by phone.

File extensions being deleted.
pif, zip, scr, exe, com

(*1) Due to the measures for virus, we are getting rid of computer viruses; therefore, you will never be infected by any viruses caused by inquiry.