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| 1. Is there a limit to the size of email spool? |
30MB(*) is the limit. There is no time limit. If the mailbox exceeds 30MB, newly arrived email will be sent back to the sender as an error.
(*) It contain SPAM Mail Box spool.
| 2. Is it possible to access SpinNet's email account from the LAN network at work or from other connections made by other providers? |
Yes.
Please refer the following manual "E-mail".
https://www.spinnet.jp/man/indexe.html
| 3. Do you have an email forwarding system? |
Yes, we have. Please see the following URLs for more details.
* Mail Forwardind Service https://www.spinnet.jp/service/mail/forwarde.html
* Mail Filtering Service https://www.spinnet.jp/service/mail/filteringe.html
| 4. Can I have additional email addresses, for example for my family members? |
Being a subscriber of SpinNet, you can use a maximum of five more E-Mail addresses ( hereafter referred to as "Additional E-Mail addresses". ) ( Free of charge )
For more information, please see the following URL.
| 5. Can I change my email address? |
We do not accept e-mail address changes.
| 6. I would like to set up an e-mailing list. |
No mailing list service is available. Also, we do not plan to offer one.
| 7. How big of an email can I send? |
The maximum is 20MB. However, if you send an especially large email, the receiver may get an error message, or if you sent the email in parts, depending on the email software, the receiver may receive it in parts. We advise you to compress or divide the large message to send them.
| 8. I would like to use SpinNet Mail Virus Check. |
SpinNet provides mail virus check for free.
All emails via SpinNet mail servers are checked.
| 1. I get an error message that says, "Cannot find server" and I cannot send or retrieve any email. ( Goes timeout, and the server seems not to be not responding. ) |
Please check to see if the server name is entered correctly on the following URL:
If your configuration is correct, please delete the server name and re-enter it. Deleting and re-entering allows the computer to realize the server name again, which may solve the problem.
| 2. The password window keeps coming up, and I cannot retrieve any email. ( Get this error even though you have not changed your password ) |
There are several possibilities for this error.
- Your email account name and password are entered incorrectly.
- The server is locked.
First, please open the properties window and delete the email account name and email password and re-enter them. Deleting and re-entering allows the computer to realize the email account name and password again, which may solve the problem.
If the problem can not be solved, the server may be locked. Please try logging on to the server after 30 minutes. When an interruption occurs in the middle of retrieving or when the connection is cut off during retrieving, the email account will remain locked, which will not, allow the session to take place.
Normally, this error will be automatically cancelled in about 30 minutes, so please be patient. There is a case where the message cannot be retrieved into your system for several times. If this occurs, please visit the following URL, where you can view and delete the messages on the Web.
Please note that you need to wait for about 30 minutes before checking this URL as well.
| 3. I get an error message that says, "Returned mail: User unknown" and the email that I have already sent returns to me. |
The email has not reached the receiver.
The *** of ***@xxx.co.jp, which means the user was not found.
Please check to see if the address exists and is entered accurately.
| 4. I get an error message that says, "Returned email: Host unknown" and the email that I have already sent returns to me. |
The email has not reached the receiver.
The *** of ***@xxx.co.jp, which means the host was not found.
Please check to see if the address exists and is entered accurately.
| 5. The email does not reach the receiver, and that email does not return to me as an error. |
If your email address is entered incorrectly, even the error mail may not return to you.
Please check your email software manual and confirm your settings.
Or, if you are in the process of sending or receiving email from the LAN network or from other connections made by other providers, there may be a possibility that the server is placing restrictions. Please make sure with the administrator for these restrictions.
| 6. I have trouble retrieving email after receiving an especially large e-mail, therefore I would like to delete that e-mail. ( Although, I have tried many times, I keep receiving the same e-mail. ) |
Depending on the condition of your phone line and connection speed, your connection may be disconnected while receiving an especially large e-mail or it may take a long time for you to receive your e-mail. You may delete the email from your server. Please access the following homepage to delete your email.
After deleting the email, please implement the email software again and try retrieving.
( If you have problem logging on, please wait for 20-30 minutes to try again.)
| 7. I do not receive the email that my friend sent to me. |
The mailbox size that we provide is 30MB. In this case, there may be a possibility that your mailbox has exceeded 30MB.
There are two solutions to this problem:
- Uncheck [ Leave a copy of messages on server ] in your email software's settings, and try retrieving. **When you follow this process, all of the messages which had been downloaded into your PC will be deleted from the server.
- Access the following homepage and delete some email messages.
( If you have problem logging on, please await for 20-30 minutes to try again. )
| 8. The email is not readable because it turns to weird characters. |
In the case of an attachment file, in order for the receiver to read the file, the encoding that the sender used for the file and the decoding that the receiver used to receive the file will have to be identical. If you can not read the file, please check the sender's encoding.
Further, newer versions of email software are corresponding to a Base 64 model, which will enable you to send and receive files freely if the sender uses a Base 64 model to send the file.
[ Typical Encoding Models ]
Base 64 --- Used commonly for Windows
uuencode --- Used commonly for UNIX
Binhex, apple double --- Used commonly for Macintosh
| 11. I got a SSL Certificate Error when I tried to send and receive emails. |
There is a possibility that you could have configured email software wrongly.
Please confirm email server setting referring this manual.
https://www.spinnet.jp/man/indexe.html
POP/SMTP over SSL settings are as follows.
POP server : popssl.att.ne.jp Port : 995
SMTP server : smtpssl.att.ne.jp Port : 465
| 1. What is SMTP/POP over SSL authentication? |
This is a method that prevents sniffing by encrypting the connection between a mail software and a mail server.
It is called POP/SMTP over SSL which combines two functions that encrypts incoming mails and outgoing mails using SSL(Secure Sockets Layer), which is a standard encrypting method.
A configuration is required when you use it.
Please refer to POP/SMTP over SSL in Software Setting Guide page in order to configure your email software.
| 2. I would like to know how to configure email software. |
Please confirm your email software setting and reconfigure "E-mail" referring the following Software Setting Guide.
+POP/SMTP over SSL setting
My outgoing mail server requires authentication : checked
This server requires a secure connection (SSL) : checked
Incoming Mail Server (POP3) : popssl.att.ne.jp (Port:995)
Outgoing Mail Server (SMTP) : smtpssl.att.ne.jp (Port:465)
*Please confirm those in your Access Information Sheet.
| 3. I would like to know if I will be affected by the change that requires SSL for POP and SMTP authentication. |
SpinNet will end the providing Non-SSL authentication and TLS1.0/1.1 on August 1, 2022, and will require the use of encrypted authentication (POP/SMTP over SSL).
you will not be able to send and receive emails in the following cases.
* Please see "Change to require encrypted authentication for mail server connections" for more details.
Affected customer
- "POP/SMTP over SSL authentication" on email software is not activated.
- You will encounter problem when you configure POP/SMTP over SSL on your email software which does not support TLS1.2 connection.
e.g. Using Outlook on Windows 7
Unaffected customer
- There is no effect on SpinNet Web Mail
- "POP/SMTP over SSL authentication" on email software is activated.
Please refer the following.
- I would like to know how to configure email software.
- I would like to know if I will be affected by the end of support for TLS1.0/1.1 and what I can do about it.
| 4. I cannot send and receive emails after August 1 2022. What should I do? |
Please confirm your email software setting and reconfigure "POP/SMTP over SSL" referring the following manuals.
How to configure email software
- In case that you would like to configure "POP/SMTP over SSL"
Please refer "E-mail" in the "Software Setting Guide" page.
Please refer the following.
- I would like to know if I will be affected by the end of support for TLS1.0/1.1 and what I can do about it.
| 5. I would like to know if I will be affected by the end of support for TLS1.0/1.1 and what I can do about it. |
SpinNet will disable TLS1.0/1.1 from August 1, 2022 for security enhancement.
You will encounter problem when you configure POP/SMTP over SSL on your email software which does not support TLS1.2 connection.
[Solution]
- Update your email software
Please update your email software if later version is released.
- Install another email software
Old version of OS or email software might not be able to POP/SMTP over SSL. Please update to the latest one in order for secure access to SpinNet mail server.
e.g. Using Outlook on Windows 7
Please refer the following.
Please refer to POP/SMTP over SSL in Software Setting Guide page in order to configure your email software.
| 1. I configured email forwarding setting on my other email account, but I cannot receive forwarded email with the account. |
You might configure wrong email address. Please confirm the setting through MYHOME.mail or MYHOME.mail Lite.
| 2. I cannot receive emails with my additional account. |
You need to add your additional account on your email software. The setting information are as follows.
Login Name
(Mail address)
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Your mail address
e.g. xxx@xxx.xxx.ne.jp.
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Password
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Your mail password
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Mail server name
(POP, SMTP)
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Charectars after @ of your additional address
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| 3. I would like to know how to use SpinNet E-mail on Mail app in Windows 8.1. |
If you use Mail app in Windows 8.1, you cannot use POP because it does not support POP3.
Please install "Mozilla Thunderbird (free software)" or "Outlook" in Microsoft Office (paid software) if you wish to use POP3.
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