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FAQ
Q1. Can I use my own original CGI?
Q2. Can I change the path name for the Homepage?
Q3. Can I use it for commercial purposes?
Q4. I do not know how to use FTP. Could you upload the contents for me?
Q5. Where can I get FTP software?
Q6. Can I put a link to some other website on my Homepage? Do I need to get the consent from the owner of that website?
Q7. Can I expand the amount of server disk space beyond 50M bytes for my User Homepage?
Q8. Can I log on to the server with Telnet?
Q9. I forgot the URL for my Homepage.
Q10. Can I check how much disk space I have used?
Q11. Can I specify the Mime Type?
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Troubleshooting
Q1. I get a message saying that the password is wrong during FTP.
Q2. I cannot upload/download a file.
Q3. When I try to read my Homepage with a browser, I get an error message like "Forbidden".
Q4. When I try to read my Homepage with a browser, I get an error message like "Not Found".
Q5. An image is not displayed.
Q6. An image is crushed.
Q7. Letters in the text are converted into unreadable symbols and/or characters.
Q8. The counter which uses an image that I created does not work.
  Q9. The same number appears in every page.
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Q1.Can I use my own original CGI?
For security reasons, you cannot use your own original CGI. We must ask you to use only the "Counter CGI" and "Form CGI" that we have made available for you.
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Q2.Can I change the path name for the Homepage?
The path name for the Homepage cannot be changed. To change the path name, you need to cancel the User Homepage Service, and re-register. ( Please note that you only need to cancel the User Homepage Service and not the SpinNet. ) Please also note that once you cancel the Homepage service, you will have to wait for 30 days before you can register again.
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Q3.Can I use it for commercial purposes?
It can only be used within the scope of the Service Agreement.
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Q4.I do not know how to use FTP. Could you upload the contents for me?
We are sorry, but you will have to upload the contents yourself. We can not upload the contents for you, so please do not send us the contents by E-mail, fax, etc..
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Q5.Where can I get FTP software?
* For Windows user, you can download FTP on the hompage such as the following homepage
URL : https://forest.watch.impress.co.jp/library/nav/genre/inet/servernt_ftp.html
*For Macintosh user, you can download Fetch3.0.3 at the following URL.
URL : https://www.spinnet.jp/man/mac/fetch3/indexe.html
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Q6.Can I put a link to some other website on my Homepage? Do I need to get the consent from the owner of that website?
There are no rules. However, to be on the safe side it is a good idea to get consent from website owners.
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Q7.Can I expand the amount of server disk space beyond 50M bytes for my User Homepage?
The maximum disk capacity assigned to each user is 50M bytes under the User Homepage Service, and cannot be expanded.
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Q8.Can I log on to the server with Telnet?
You cannot log on to our server with Telnet.
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Q9.I forgot the URL for my Homepage.
Please call or send E-mail the Customer Support Center and provide your account information ( Connect Login Name and E-mail address ) to get the URL for your Homepage.
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Q10.Can I check how much disk space I have used?
Please access to the following Homepage so that you can check disk space you used and files you uploaded.

MYHOME.web : https://www.spinnet.jp/myhome.web/en/index.html
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Q11.Can I specify the Mime Type?
Normally, we set up parameters for the Mime type on the server side for you. If you wish to specify the Mime Type other than what has been set up, please provide the following information for us by E-mail.
  • Plug-In name
  • MIME type
  • Extension
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Q1.I get a message saying that the password is wrong during FTP.
Please check to see if the "upload.spinnet.jp" is specified as the host to which you upload, your mail address as the user name and your mail password as the password. Please do not confuse them with your Connect Login Name or Connect Password. ( Please see "how to upload". )
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Q2.I cannot upload/download a file.
If a file ( directory ) name contains Japanese characters or a space, it cannot be uploaded/downloaded. Change the file name so that it consists only of alpha-numeric characters.
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Q3.When I try to read my homepage with a browser, I get an error message like "Forbidden".
An error occurs because there are no file names named as index.html or index.htm in the specified directory. Upload an HTML file named as either index.html or index.htm to the top page, and try again.
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Q4.When I try to read my homepage with a browser, I get an error message like "Not Found".
If you cannot read your homepage by typing in "http://given server name/given path/your user path name", check if a file suffixed with index.html is uploaded or not.
If a file to which there is a link does not exist or if a file name is not correct, an error may occur. With the WWW server, file names and directory names are case-sensitive.
In the case of the following, no link is established to another website. Actual file name index.html Hyperlink given in the HTML
<a href="INDEX.html"> <-file names are capital letters.
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Q5.An image is not displayed.
The cause of the error is the same as in case of a link error ( "Not Found" Error ).
Check path name and file names.
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Q6.An image is crushed.
When you have uploaded the image, the image file may not have been uploaded in the binary ( bin ) mode. Upload the image file again in the bin mode.
If you are using Fetch, specify "RawData" for upload type.
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Q7.Letters in the text are converted into unreadable symbols and/or characters.
When you have uploaded the text, it may not have been uploaded in the ASCII mode. Upload the text file again in the ASCII mode.
* If you are using Fetch, specify "RawData" for upload type.
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Q8.The counter which uses an image that I created does not work.
If the image is an animated image, there is a chance that the counter does not work. Check if the link is set up correctly.
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Q9.The same number appears in every page.
If you set the same counter image on more than one page, the counter image of the previous page may appear. This is caused by browser cache, so please push the [Reload] button.
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