| 1. What is the Spamblocker?
The Spamblocker is an E-mail filtering service used to automatically sort out unsolicited E-mail messages sent to you. For further details, access the "Spamblocker Page".
It differs from "Mail filtering service" separately offered.
| 2. Are any special settings required?
Simply apply for the service from the Customer Information Change Menu, and begin using it immediately. In addition to the SpinNet standard filtering setting, customers may also add more detailed settings of their own.
| 3. What is the difference between White List and Black List?
When a domain name, such as spam.com, is registred in your Black List, any email with an address ending in that domain name will be automatically marked as spam.
E-mail sent from email addresses or domains in your White list will not be scanned for spam content, and instead treated as normal E-mail.
| 4. Please explain the application registration/cancellation procedures.
Spamblocker application registration/cancellation should be completed at the Customer Information Change Menu.
| 5. Are there any storage limitations or time constraints on Spam Mail Box?
The Spam Mail Box storage volume is included of the mail box volume 30M, but each piece of spam mail will be deleted after 14 days. Please be sure to keep this time limit in mind, and check your Spam Mail Box regularly.
| 6. What if I forget which E-mail addresses are being used with the Spamblocker?
This information may be confirmed by accessing the "Registered Service Content Confirmation" list at Users' Information Change.
| 7. Can spam E-mail still reach me even when using the Spamblocker?
The number of spam mails you receive is not decreased, we recommend to set spam sensitivity level to strong level.
And if you always receive spam mails from a same sender, add the email address (From:) in Black list.
Emails from the address you added in the list will be sorted into spam mail box automatically.
Please configure these in User's Information Change page (Spamblocker registration/configuration/cancellation ).
< Spoofed emails >
Spoofed email is a type of spam mails, and has a forged sender address.
If you wish to sort those into spam mail box, add the email address that is written on "Return-Path" line of the mail header into Black list.
When you keep receiving the same spam emails even after you added the address into the list, add the email address that is written on "Return-Path" line of the mail header into the list.
Please refer each software's guide to confirm a mail header, or ask software maker directly.
* You can use Mail Filtering Service together with Spamblocker.
| 8. What happens if E-mail is incorrectly sorted into the Spam Mail Box?
Necessary E-mail placed in the Spam Mail Box may be restored to its original state by using the resend function. E-mail addresses of persons that you can always rely upon should be registered in the White List.
| 9. What if E-mail sent to my address doesn't reach me?
In such cases, there is a possibility that the message has been sorted into the Spam Mail Box. Use the Web mail(MYHOME.mail) to resend the messages in the Spam Mail Box. When a sender's E-mail address is registered in the White List, messages from that sender will not be scanned by Spamblocker but instead sent directly to your address.
| 10. What happens if the same E-mail address is registered on both the White List and Black List?
The latest registered setting will apply.
| 11. What will happen if contradicting domain and E-mail contents are registered on either the Black List or White List?
In such cases, the address will be given priority. For example, if spinnet.jp is registered on the Black List and firstname.lastname@example.org is registered on the White List, email@example.com messages will normally arrive, while other mail (bound for spinnet.jp) will be sorted into the Spam Mail Box.
| 12. How many entries can be made in the White List and Black List?
A combined total of 300 entries. For example, if three addresses are made in the White List, up to 297 entries can be entered in the Black List.
| 13. Is it possible to register filtering settings by subject name?
No, it is not possible to designate specific E-mail subjects on the Spamblocker Black List/White List settings.
But you are able to designate specific E-mail subjects on Mail Filtering Service.
| 14. Can I use Mail Forwarding Service concurrently with this system?
Yes, you can. But emails divided in Spam Mail Box are out of Mail Forwarding Service.
| 15. Can I use Mail Virus Check Service concurrently with this system?
Yes, you can.
| 16. Can I use Mail Filtering Service concurrently with this system?
Yes, you can. But please be careful not to have same condition with Mail Filtering Service.
| 16. Is it possible to confirm what E-mail messages have been deleted after the passage of 14 days?
No. All messages in the Spam Mail Box are totally deleted after 14 days, and cannot be confirmed or restored thereafter. Although unlikely, it is possible that Spamblocker will incorrectly identify messages as spam. We recommend that you check your Spam Mail Box regularly.
| 18. How does the Spamblocker differ from regularly marketed spam E-mail troubleshooting software?
The Spamblocker is bundled into the SpinNet E-mail server to process spam messages. There is no need for installation or complex settings, unlike most spam E-mail fighting software. In addition, because the processing is conducted on the server, it is effective for users who find that considerable time is required to download spam E-mail that they don't want to receive in the first place.