Mail Filtering Service

| Mail Filtering Service | FAQ |

General Condition-based filterling(Rejecting/Receiving)
Condition-based filterling(Fowarding)


<General>

  1. What is the Mail Filtering Service?
  2. Is there a condition of applying to service?
  3. Are any special settings required?
  4. How do I perform setting?
  5. Please explain the application registration/cancellation procedures.
  6. How much period does it take to the service use beginning?
  7. Is an additional fee charged for the Mail Filtering Service?
  8. Is there the period of the shortest using?
  9. Is there a report after the application?
arrow Page Top

<Condition-based filterling(Rejecting/Receiving)>

  1. Are two or more application possible?
  2. What function is "Rejecting / Receiving messages"?
  3. Is complete email address necessary to set condition of "incoming refusal"?
  4. Can I reject unsolicited mails ?
  5. Is the information E-mail from SpinNet or SoftBank sent?
  6. What item can I set as Mail Filtering?
  7. How many entries can be made in "Rejecting / Receiving messages"?
  8. Can I check the isolated mail?
  9. Can I stop temporarily the function of Mail Filtering?
arrow Page Top

<Condition-based filterling(Fowarding)>

  1. I set incoming permission, but some emails are forwarded to SPAM Mail Box. Why?
  2. What function is "Fowarding messages"?
  3. Can I preserve the forwarding email?
  4. I do not want to receive whole sentence and attached file when I set an email address of mobile phone to forward.
  5. Is email header size included in the number of bytes that I chose at "Cut transfer"?
  6. Can the function forward an email to plural addresses?
  7. What item can I set as a forwarding condition?
  8. Is it notified when the error occurs?
  9. Can I stop temporarily the function of automatic forwarding?
  10. I have chosen "leave copy of the messages on the server", but it is not left. Why?
arrow Page Top

1. What is the Mail Filtering Service?
This is mail filtering service that perform incoming mail refusal and/or forwarding with designated condition.
arrow Page Top
2. Is there a condition of applying to service?
If it is customer of SpinNet, anyone is available.
arrow Page Top
3. Are any special settings required?
After service registration, you have to set condition of Mail Filtering Service.
Please perform setting than setting change Web of MYHOME.mail or MYHOME.mail lite.
This service does not function till it is set a condition.
Nothing is set when you register.
arrow Page Top
4. How do I perform setting?
You can set conditions on Setting Change Web of MYHOME.mail or MYHOME.mail lite.
arrow Page Top
5. Please explain the application registration/cancellation procedures.
Mail Filtering Service application registration/cancellation should be completed at the Customer Information Change Menu.
arrow Page Top
6. How much period does it take to the service use beginning?
You are able to use it at once after application
arrow Page Top
7. Is an additional fee charged for the Mail Filtering Service?
No additional fee is charged on top of the regular monthly SpinNet fee.
arrow Page Top
8. Is there the period of the shortest using?
No.
arrow Page Top
9. Is there a report after the application?
We will send you an email of registration on application.
arrow Page Top

1. Are two or more application possible?
In one email address, it is able to have one registration. And you are able to register in the additional email address.
arrow Page Top
2. What function is "Rejecting / Receiving messages"?
The function filters incoming emails with condition you set.
* Incoming refusal : The emails which fell under a condition are divided SPAM Mail Box or deleted.
* Incoming permittion : All emails which fell under a condition are received.
arrow Page Top
3. Is complete email address necessary to set condition of "incoming refusal"?
Setting is possible in a part of e-mail address.
arrow Page Top
4. Can I reject unsolicited mails ?
Yes, you can set it.
arrow Page Top
5. Is the information E-mail from SpinNet or SoftBank sent?
Yes. We will send you important mail from SpinNet/SoftBank, even if you set a condition " Incoming refusal".
arrow Page Top
6. What item can I set as Mail Filtering?
You are able to set forwarding condition 10 patterns.
arrow Page Top
7. What item can I set as a forwarding condition?
You are able to set conditions by a combination of "sender e-mail address", "subject", "incoming time", and "incoming a day of a week".
arrow Page Top
8. Is it notified when the error occurs?
Yes, it is. We send an error message to a sender of an email from a forwarding address when a transfer error occurred.
arrow Page Top
9. Can I stop temporarily the function of automatic forwarding?
Yes, you can. Please set "invalidate it" of "Mail Filtering rule setting " on Setting Change Web. The patterns that you set are maintained.
arrow Page Top

1. I have chosen "leave copy of the messages on the server", but it is not left. Why?
Do you have setting "Mail forwarding Service"?
If you have chosen "NOT leave copy", the messages is not left on the server. Please check your setting.
arrow Page Top
2. What function is "Fowarding messages"?
The function forwards incoming emails to another email address condition you set.
arrow Page Top
3. Can I preserve the forwarding email?
You are able to set leaving copy on the server or deleting by your setting.
* Only mail forwarding is done when the mailbox is full.
arrow Page Top
4. I do not want to receive whole sentence and attached file when I set an email address of mobile phone to forward.
You are able to set condirions "Whole sentence transfer (with a file)", "whole sentence trasnfer (no file)" and "Cut trasnfer". When you choose "Cut traswnfer", it can forward an email after having divided an email to 5 at the maximum.
arrow Page Top
5. Is email header size included in the number of bytes that I chose at "Cut transfer"?
The number of bytes that you chose at "Cut transfer" does not include mail header size.
arrow Page Top
6. Can the function forward an email to plural addresses?
You are able to set forwarding condition 10 patterns.
arrow Page Top
7. What item can I set as a forwarding condition?
You are able to set conditions by a combination of "sender e-mail address", "subject", "incoming time", and "incoming a day of a week".
arrow Page Top
8. Is it notified when the error occurs?
Yes, it is. We send an error message to a sender of an email from a forwarding address when a transfer error occurred.
arrow Page Top
9. Can I stop temporarily the function of automatic forwarding?
Yes, you can. Please set "invalidate it" of "Mail Filtering rule setting " on Setting Change Web. The patterns that you set are maintained.
arrow Page Top
10. I have chosen "leave copy of the messages on the server", but it is not left. Why?
Do you have setting "Mail forwarding Service"?
If you have chosen "NOT leave copy", the messages is not left on the server. Please check your setting.
arrow Page Top