Frequently Asked Questions List of FAQs

FAQ about Sign Up / Registration
| Windows | Macintosh | Using PHS and cellular phone |
| AIR-EDGE | NTT's "FLET'S Service" |

<Windows>
  1. I get an error message that says, "Line is busy" and cannot connect.
  2. I get an error message that says, "No dial tone" and cannot connect.
  3. I get an error message that says, "The computer you're dialing from cannot establish a Dial-Up Networking connection. Check your password, and then try again." The message Errors 629,645, or 691 appear, and cannot connect.
  4. I get an error message that says, "The port is already open" and cannot connect.
  5. I get an error message that says," Error: 720 Dial-Up Networking could not negotiate a compatible set of network protocols you specified in the Server Type settings," and cannot connect.
  6. I get disconnected right away. ( Connection speed is too slow )
  7. You can establish connection, but get an error message that says, "Server cannot be found," when opening a WWW browser such as Internet Explorer and you cannot view the homepage.
  8. The connection is completed, yet the homepage is not visible.
  9. I get an error message that says, "The modem is in use by a different application," and cannot get connected.
  10. Not able to connect after changing to the ISDN line.
  11. The signup page appears after signing up with the SpinNet Signup Kit ( CD-ROM ), and Internet Explorer and Outlook Express can not be started.
  12. I get an error message that says, "File not found," "404 Not found," "Forbidden," when connecting to the WWW browser such as Internet Explorer.
  13. Downloading time is incredibly long. ( Stops before downloading is completed )
  14. I would like to change my access point.
arrow Page Top
<Macintosh>
  1. I get an error message that says, "Line is busy" and cannot get connected ( Can hear a busy signal from the modem. Can hear the operator's voice from the modem. )
  2. I get an error message that says, "Cannot Connect", "Modem is not answering", and cannot get connected.
  3. I get an error message in the PPP Status window that says, "Connection Failed",and cannot get connected
  4. I get an error message that says, "Cannot connect. The port is already in use by a different application." and cannot get connected.
  5. I get an error message that says, "An unexpected TCP / IP error has occurred" and cannot get connected.
  6. I get an error message that says, "The modem is not responding" when trying to connect.
  7. [Idle Timeout] in your [ConfigPPP] is set to 10, yet your computer cuts off after 4.
  8. There is no sound from the modem after I have switched over to OS8.
  9. I get an error message that says, "Unexpected error" while using the WWW browser ,and it is shut down ( before OS9 ).
  10. I get an error message that says, "Socket Error," when trying to make a connection using Netscape.
  11. The browser does not operate well and freezes often.
  12. I cannot connect automatically to the Internet ( even when starting my browser ).
arrow Page Top
<Using PHS and cellular phone>
  1. Do you support PIAFS? ( 64K Data Communication for PHS )
  2. What is the environment required for PIAFS?
  3. Are there any extra charges?
  4. How can I use this service, is there anything that I should be aware of? ( Please give me directions for connecting to PIAFS ).
  5. Where can I obtain information on PIAFS?
  6. Can we make our connection using DoPa ( DoCoMo Packet ) and Packet One ( au / ) ?
  7. I am planning to buy a PHS in the near future. Which maker would you recommend?
  8. I would like to use an access point exclusive for PIAFS. Do you require any special registration?
  9. Are there any restrictions on the service for using a PIAFS access point?
  10. What type of PHS service with flat rate is available?
arrow Page Top
<AIR-EDGE>
-What is AIR-EDGE Service?
This service is provided by Y!Mobile, Inc.. It enables you to make a connection to the Internet using PHS AIR-EDGE at flat rate. The access points are also provided by Y!Mobile Inc..
Please check the following URL for more details:
Y!Mobile : https://www.ymobile.jp/
  1. What do I need to do to use AIR-EDGE Service?
  2. Is there any additional cost to use this service?
  3. Do I need to change the access point number?
  4. How do I set up the system? Do I have to change my setting?
  5. Will I get busy signals at the access point?
  6. I can not connect to the internet with errors.
arrow Page Top
<NTT's "FLET'S Service">
-What is FLET'S Service?
"FLET'S ISDN" "FLET'S ADSL" "B FLET'S" "FLET'S HIKARI PREMIUM" "M FLET'S"
These services enable you to make a continuous connection at flat rate.
Please check the following for more details regarding these services.
"FLET'S" ( NTT EAST ) :
https://flets.com/english/?link_id=eng
"FLET'S" ( NTT WEST ) :
https://flets-w.com/english/
  1. How can I use FLET'S Service?
  2. Are any extra charges incurred besides the 2,000 yen/month fee (tax excl.) or any special registration required?
  3. Do you have an exclusive FLET'S Service plan?
  4. Will the access point phone number change?
  5. How do I set up the system? Do I have to change my settings?
  6. Is the IP Address fixed?
  7. Will I get busy signals at the access point?
  8. In the manual, it is written, "the 24-hr connect is not guaranteed". Does this mean that, in some cases, the connection cannot be established?
  9. Can I start using the service as soon as FLET'S Service becomes available in the area I am interested in or residing in?
  10. Is there any limit to the number of users that may connect through FLET'S Service?
  11. Which TA or Router do you recommend?
  12. Can I upload my homepage using NTT FLET'S Service?
  13. I get an error when I try to make a connection.
  14. I would like to know about covering area of FLET'S HIKARI NEXT.
  15. Residential compound where I live became correspondence area of FLET'S HIKARI NEXT. Is there any procedure to use the service?
arrow Page Top

1. I get an error message that says, "Line is busy" and cannot connect.
Please check the following.
  1. The Access Point Number you use ( please be sure you use the right number if you registered with NTT's Tele-hodai service )
  2. Check your Location in "Dial Properties" Settings. You must choose the correct country/region and area code.
  3. Your Line Type is correctly selected for "Dial using" ( Tone dial /Pulse dial )
arrow Page Top
2. I get an error message that says, "No dial tone" and cannot connect.
Please check if your Modem/TA( Terminal Adapter ) is correctly connected. Also, try re-hooking the modular jacks or turn off the TA power once. Make sure that the correct modem/TA driver is selected in the Dial-Up Networking Settings.
arrow Page Top
3. I get an error message that says, "The computer you're dialing from cannot establish a Dial-Up Networking connection. Check your password, and then try again." The message Errors 629,645, or 691 appear, and cannot connect.
Please check both User Name and Password again. They are case sensitive.
User Name : Your Connect Login Name
Password : Your Connect Password
Even if you save the correct password, please delete and re-enter.
arrow Page Top
4. I get an error message that says, "The port is already open" and cannot connect.
If you have a FAX software installed in your PC, turn the "Connect Automatically" settings off. Then, restart your computer and try your connection again.
arrow Page Top
5. I get an error message that says," Error: 720 Dial-Up Networking could not negotiate a compatible set of network protocols you specified in the Server Type settings," and cannot connect.
Check to see if the dial-up adapter and TCP/IP are installed correctly. Open [Control Panel], double click on [Network], and view [Configuration] tab.
[Dial-up adapter] and [TCP/IP] must be installed. If not, click on [Add], and install. In this case, you may need the Windows CD-ROM. After installing [TCP/IP], please restart your computer.
arrow Page Top
6. I get disconnected right away. ( Connection speed is too slow )
Please first check the Dialup Configuration from the following URL:
https://www.spinnet.jp/signup/after/indexe.html
Or, please try using other Access Point Number. The list is available on the following URL:
https://www.spinnet.jp/csc/ape.html
arrow Page Top
7. You can establish connection, but get an error message that says, "Server cannot be found" when opening a WWW browser such as Internet Explorer and you cannot view the homepage.
Check to see if the URL ( when the error message appears ) is correct.
Further, open [My Computer] -> [Dial-up Network] and then, right click on the icon you use with our service and choose [Properties] -> [Server Type] -> Click [TCP/IP Settings]. Check to see if your Primary DNS and Secondary DNS are entered correctly. Also, make sure that you have a check on [Use default gateway on remote network] at the bottom of this window.
arrow Page Top
8. The connection is completed, yet the homepage is not visible.
Please check the following :
  1. DNS settings.
  2. Proxy settings ( if you have any )
arrow Page Top
9. I get an error message that says, "The modem is in use by a different application," and cannot get connected.
Please restart your computer once. Please check to see if the access point number is correctly entered and does not have any extra numbers or symbols in it.
Further, if you are using a FAX software that is set to receive the data, the error may occur as well. In this case, please exit from the software.
arrow Page Top
10. Not able to connect after changing to the ISDN line.
Please check if you select the correct modem ( TA ) driver in the Dial-Up configuration.
[My Computer] -> [Dial-Up Networking] -> Right click on the icon you use with our service, and choose [Properties]. And check the [Connect using] section. Please make sure that the correct driver is selected in this box.
arrow Page Top
11. The signup page appears after signing up with the SpinNet Signup Kit ( CD-ROM ), and Internet Explorer and Outlook Express can not be started.
  1. First, take the CD-ROM out from your CD-drive.
  2. [Start] -> [Program] -> [Windows Explorer]
  3. [C:]( or your hard drive ) -> [Program Files] -> [Internet Explorer]
  4. Under [Internet Explorer] folder, there should be a folder named, [Signup] .
Please delete this folder. And then restart your computer.
arrow Page Top
12. I get an error message that says, "File not found" "404 Not found" "Forbidden" when connecting to the WWW browser such as Internet Explorer.
First, please make sure if your connection is established. If the connection is not yet established, please check the configuration again on the following URL:
https://www.spinnet.jp/signup/after/indexe.html
If the connection is established, please check the URL address and try opening other URL sites.
arrow Page Top
13. Downloading time is incredibly long. ( Stops before downloading is completed )
First, please check the configuration on the following URL:
https://www.spinnet.jp/signup/after/indexe.html
Or, please try using other Access Point Number. The list is available on the following URL:
https://www.spinnet.jp/csc/ape.html
arrow Page Top
14. I would like to change my access point.
Go to [My Computer] -> [Dial-Up Network] -> Right Click on the icon for SpinNet connection and choose [Properties].
The access point can be changed in here. For list of Access Point is available on our homepage at the following URL:
https://www.spinnet.jp/csc/ape.html
Please check the following about how to change the access point numbers.
https://www.spinnet.jp/man/change/indexe.html
arrow Page Top

1. I get an error message that says, "Line is busy" and cannot get connected ( Can hear a busy signal from the modem. Can hear the operator's voice from the modem. )
  • Go to the Apple Menu. Open [ Control Panel ]. Then, open [ Modem ]. Make sure your settings are correct.
  • There is a possibility that the telephone number of the PPP Server such as Remote Access and FreePPP was entered incorrectly.
arrow Page Top
2. I get an error message that says, "Cannot Connect", "Modem is not answering", and cannot get connected.
  • Go to the Apple Menu. Open [ Control Panel ]. Then, open [ Modem ].
    Make sure your settings are correct.
  • There is a possibility that the telephone number of the PPP soft such as Remote Access and FreePPP was entered incorrectly.
arrow Page Top
3. I get an error message in the PPP Status window that says, " Connection Failed ",and cannot get connected.
Go to the Apple Menu. Open [Control Panel]. Then, open [Remote Access] ( PPP ). Please make sure that your Connect Login Name ( e.g. 12345678@xxx.jpn ) and Connect Password ( shown as asterisk ) is entered correctly.
arrow Page Top
4. I get an error message that says, "Cannot connect. The port is already in use by a different application" and cannot get connected.
The port you have selected in your [modem] in [Control Panel] settings might be in use by a FAX software or other programs of communication software. Or the port that you have selected through your [AppleTalk] in [Control panel] might be set in the same port as the one you are using for your modem or TA. Please refer to the following for confirmation.
  1. If you have a FAX software installed, please turn the "Connect Automatically" settings off.
  2. Open [Control Panel] from the Apple Menu. Then, open [Extensions Manager], disable any [Extensions] temporarily, and restart your computer.
  3. Open [Control Panel] from the Apple Menu. Then, open [AppleTalk] and check to see if the port was the same one that was used for your modem or TA.
  4. Then, open [Selector] from the Apple Menu and change your settings for [AppleTalk] to [Not in Use].
If you made any above changes to your settings, please remember to restart your computer.
arrow Page Top
5. I get an error message that says, "An unexpected TCP / IP error has occurred" and cannot get connected.
Please restart your computer and try your connection again.
If you still get an error message, please move the following files from the [Initial Settings] folder and [System folder] to a different folder. Then, restart your computer and try your settings once more. ( There may be a possibility that the files that saved your settings were broken when the error occurred. )
[Initial Settings] folder
  • [TCP/IP Initialization]
  • [Modem Initialization]
  • [Remote Access Connection] in your [Remote Access] folder
  • [Internet Preferences]
  • [Internet Dialer Initialization]
  • [Internet Connection Initialization]
System folder
  • [MacTCP DNR]
arrow Page Top
6. I get an error message that says, "The modem is not responding" when trying to connect.
The modem may have been selected incorrectly. Open [Control Panel] and then, open [Modem]. Make sure the modem that you are using is selected. If you do not see the modem that you are using from the selection list, please open [Modem Script] in [Extensions] of the [System Folder] and drag and drop the CCL file that you are using.
The CCL file is usually attached to a floppy disk or CD, or you may download it from the Web. If you cannot retrieve the CCL file, you may need to use the AT command to initialize your modem.
arrow Page Top
7. [Idle Timeout] in your [ConfigPPP] is set to 10, yet your computer cuts off after 4.
The settings in your ConfigPPP might have been entered incorrectly. This should be cleared if you turn off your modem once.
arrow Page Top
8. There is no sound from the modem after I have switched over to OS8.
he AT Command controls the On / Off of the modem's speaker. There is a possibility that some other functions are sending the off command to your computer. Enter the AT Command ( which depends on your modem, so please refer to your manual ) for [Modem Init.] in [Free PPP]. Or use the combination of OT/PPP and [Modem].
Moving the AppleTel[Extensions] file may restore your modem as well.
arrow Page Top
9. I get an error message that says, "Unexpected error," while using the WWW browser ,and it is shut down ( before OS9 ).
Please turn the [Virtual Memory] off in [Memory] of the Control Panel. Please also increase the allocation of your application memory using the following directions.
- Allocation of Application Memory
  1. Find the icon for the original application. ( Cannot use alias )
  2. Click to select that icon.
  3. Select View Information from the File Menu.
  4. Increase the usage size and recommended size to about 1.5 to 2 times as the initial value.
- Directions to Find the Original Application
  1. Type the Application Name in the Find File command ( Command + F ).
  2. Select the file name that is an application.
  3. Check the location shown below and follow it to locate the icon ( Command + I ) and then increase the size of the application memory to a greater size than the initial.
arrow Page Top
10. I get an error message that says, "Socket Error" when trying to make a connection using Netscape.
Please try clicking the [Connect] button in the PPP software to confirm if you can make a connection.
If you can, please check to see if your DNS settings are entered correctly in the [TCP/IP] of your [Control Panel]. If your incoming / outgoing mail server is operating normally, please go to [System Folder], [Preference Folder] and [Netscape] and put [Netscape Preference] in the trash can and restart your PC.
arrow Page Top
1. The browser does not operate well and freezes often.
The browser's cash may be damaged. Please clear the cash by referring to the following.
< For Internet Explorer( 5.0 or higher version ) users >
  1. Go to [ Tools ] in the menu bar and select [ Internet Option ].
  2. Click on [Clear History] in [General] tab.
< For Netscape4.7 users >
  1. Go to [ Edit ] in the menu bar and select [ Preferences ], and then click [Clear_History ].
< For Netscape6 users >
  1. Go to [Edit] in the menu bar and select [Preferences]
  2. Open [Navigator] in the category and open [History]
  3. Click [Clear_History]
arrow Page Top
12. I cannot connect automatically to the Internet ( even when starting my browser ).
Go to [ Control Panel ] -> [ PPP ] -> [ Remote Access ]( For OSX , [ PPP Options ] ) -> [ Option ].
For OSX , [ PPP Options ]
Open the [ Connection ] tab and check on [ Connect automatically when starting TCP/IP applications ]. Then, click [ OK ].
arrow Page Top

1. Do you support PIAFS? ( 64K Data Communication for PHS )
We support 32/64kbps PIAFS connection as well as PIAFS version 2.0/2.1.
For Access Point Numbers, please visit the following URL :
https://www.spinnet.jp/csc/ape.html
arrow Page Top
2. What is the environment required for PIAFS?
You will need a PHS that supports PHS Data Communication, a data card for PIAFS (PIAFS version 1.0/20./2.1), and a PC or portable terminal that can be used to connect the data card.
Please contact telecommunication companies for more detail.
arrow Page Top
3. Are there any extra charges?
No additional charge from SpinNet. For PHS telephone fees, please contact telecommunication companies.
arrow Page Top
4. How can I use this service, is there anything that I should be aware of? ( Please give me directions for connecting to PIAFS ).
Please check the followings:
- You are using the access point for PIAFS (PIAFS version 1.0/2.0/2.1)
- Even for local calls, you need to dial the area code
- You need to select the right modem in the modem configuration

Further, a general warning for using PIAFS is to use your connection while you have adequate electric wave condition of at least 2 antenna line marks shown on your PHS screen.
If not, your connection is more likely to get disconnected. Also, connection speeds tend to vary depending on your electric wave condition.
arrow Page Top
5. Where can I obtain information on PIAFS?
Please refer to the homepages, pamphlets, and magazines of telecommunication companies, which support PIAFS. Here are some homepage addresses you may like to view:
DoCoMo Group: https://www.nttdocomo.co.jp
Y!Mobile : https://www.ymobile.jp/
arrow Page Top
6. Can we make our connection using DoPa ( DoCoMo Packet ) and Packet One ( au / Y!Mobile ) ?
Unfortunately, Packet connection is not available.
arrow Page Top
7. I am planning to buy a PHS in the near future. Which maker would you recommend?
We only support PHS data communication service provided by Y!Mobile. Please make sure that the area you are interested in is within the service area.
arrow Page Top
8. I would like to use an access point exclusive for PIAFS. Do you require any special registration?
No, we do not require any special registration.
Anybody who is a member of our service will be able to use the access point as long as you have your User ID and Password that you are using currently.
arrow Page Top
9. Are there any restrictions on the service for using a PIAFS access point?
No, there is not. The connection can be made in the same way as the usual dial up connection.
arrow Page Top
10. What type of PHS service with flat rate is available?
- Y!Mobile: AIR-EDGE Service

Note: If you use our access point number for PIAFS(PIAFS version 1.0/2.0/2.1), then the telephone charges are not flat rate.
arrow Page Top

1. What do I need to do to use AIR-EDGE Service?
You first need to make a contract with Y!Mobile for AIR-EDGE Service.
Please also register for this service on our homepage "User's Information Change" at the following URL : The service will be available soon after the registration.
arrow Page Top
2. Is there any additional cost to use this service?
The usage fee is included in the basic monthly fee. The usage fee for Y!Mobile will be charged separately.
arrow Page Top
3. Do I need to change the access point number?
Yes, new access point numbers for AIR-EDGE service will be provided by Y!Mobile. Please refer to our Access Point List.
Please check the URL below for more information regarding AIR-EDGE Service.URL :
https://www.ymobile.jp/ ( Japanese only )
arrow Page Top
4. How do I set up the system? Do I have to change my setting?
Please use the access point number which is provided by Y!Mobile.
There is no need to change for Connect Login Name and Password.
arrow Page Top
5. Will I get busy signals at the access point?
You will use the access point number provided by Y!Mobile, so please ask Y!Mobile regarding this matter.
arrow Page Top
6. I can not connect to the internet with errors.
  • Please make sure to have correct access point number provided by Y!Mobile.
    If you are not sure of which access point number you should use, check with Y!Mobile.
  • Please display your home phone number. If it is not displayed, the error can occur.
    Please check the manual for AIR-EDGE about how to display the number.
  • Please check whether AIR-EDGE is chosen as the modem on your settings.
arrow Page Top

1. How can I use FLET'S Service?
Please make sure to register for this service on our website at least one day before the date when you start using the service. For B FLET'S/
FLET'S HIKARI PREMIUM/FLET'S HIKARI NEXT service, the usage fee will be required.
https://www.spinnet.jp/csc/changee.html

* You will have to make a contract with NTT beforehand.
* Please register to FLET'S service on our website after confirmed the beginning date of FLET'S service to NTT.
* When you contract to our SpinNet service, you are able to register for FLET'S service at the same time.

Please check whether or not your area is supported by NTT.
FLET'S ISDN :
https://www.spinnet.jp/service/flets/fletsi_e.html
FLET'S ADSL :
https://www.spinnet.jp/service/flets/fletsa_e.html
B FLET'S/FLET'S HIKARI PREMIUM/FLET'S HIKARI NEXT :
https://www.spinnet.jp/service/flets/bflets_e.html
arrow Page Top
2. Are any extra charges incurred besides the 2,000 yen/month fee (tax excl.) or any special registration required?
No extra charge for FLET'S ISDN and FLET'S ADSL, but for B FLET'S/FLET'S HIKARI PREMIUM service, the usage fee will be required.
Please check the following URL for the price of B FLET'S/FLET'S HIKARI PREMIUM/FLET'S HIKARI NEXT service.
About B FLET'S/FLET'S HIKARI PREMIUM/FLET'S HIKARI NEXT Service :
https://www.spinnet.jp/service/flets/bflets_e.html
You will have to register for each service on our homepage at the following URL :
https://www.spinnet.jp/csc/changee.html
arrow Page Top
3. Do you have an exclusive FLET'S Service plan?
No, we do not offer one. If you sign up with our general service, you will be able to use FLET'S Service in regions we are providing the service.
arrow Page Top
4. Will the access point phone number change?
For FLET'S ISDN, it will become the number that NTT provides.
Please use the number given by NTT.
For another FLET'S services, there is no need to set the access point number.
arrow Page Top
5. How do I set up the system? Do I have to change my settings?
For FLET'S ISDN, please use the access point number given by NTT.
For FLET'S ADSL, B FLET'S, FLET'S HIKARI PREMIUM and FLET'S HIKARI NEXT, special modem or router will be required.
For all FLET'S services, your Connect Login Name will be also changed. You will need to add "@spinnet.jp" to the end of your Connect Login Name.
e.g. ) 12345678@tka.jpn@spinnet.jp
arrow Page Top
6. Is the IP Address fixed?
We do not provide a fixed ( static ) IP address. Every time you connect, a different global IP address is assigned.
arrow Page Top
7. Will I get busy signals at the access point?(for FLET'S ISDN)
When you are using FLET'S ISDN Services, you will be accessing NTT's Access Point number. Therefore, please inquire NTT if you experience any trouble with your connection.
arrow Page Top
8. In the manual, it is written, "the 24-hr connect is not guaranteed". Does this mean that, in some cases, the connection cannot be established?
During the maintenance work, there will be a disconnection.
Please check information regarding scheduled maintenance work:
NTT EAST( Japanese ) :
https://flets.com/customer/const2/
NTT WEST( Japanese ) :
http://www.info-construction.ntt-west.co.jp/
SpinNet :
https://www.spinnet.jp/indexe.html
arrow Page Top
9. Can I start using the service as soon as FLET'S Service becomes available in the area I am interested in, or residing in?
Yes, if you are already a member of our service. Please visit our homepage for the available service area and the further information. The URL is as follows.
FLET'S ISDN :
https://www.spinnet.jp/service/flets/fletsi_e.html
FLET'S ADSL:
https://www.spinnet.jp/service/flets/fletsa_e.html
B FLET'S/FLET'S HIKARI PREMIUM/FLET'S HIKARI NEXT :
https://www.spinnet.jp/service/flets/bflets_e.html
arrow Page Top
10. Is there any limit to the number of users that may connect through FLET'S Service?
No, there is no limit.
arrow Page Top
11. Which TA or Router do you recommend?
There is no particular product that we recommend. Please view NTT's homepage for more information. Please check with NTT homepage if there is any TA or Router recommended.
arrow Page Top
12. Can I upload my homepage using NTT FLET'S Service?
Yes, when you upload your file to our server via FLET'S Service, there is no need to add "@spinnet.jp" in your account settings for your FTP software.
arrow Page Top
13. I get an error when I try to make a connection.
  • Have you registered correct FLET'S Service on our website? You are able to check your registration from the following
    URL : https://www.spinnet.jp/csc/changee.html
  • Is your dial up number displayed? If not, an error will occur, so before making your connection, please be sure to change your settings so that the dial up number can be displayed. The directions for changing the setting differ from various TA and Routers, so please refer to the user's manual. ( If you are having trouble changing your settings, please try adding "186" to the beginning of your telephone number ).
  • Have you changed your Connect Login Name? For FLET'S Service users,
The Connect Login Name has changed. If you get a password error, please check your settings to confirm that the correct Connect Login Name is entered.

( Ex: 12345678@tka.jpn@spinnet.jp )

Please confirm the firmware of your TA / Router. There are certain kinds of TA / Routers that may be unavailable for FLET'S Service. Please verify with the maker or with the store you purchased the TA / Router.
arrow Page Top
14. I would like to know about covering area of FLET'S HIKARI NEXT.
You can make sure FLET'S HIKARI NEXT covered area at the following URL.
https://www.spinnet.jp/service/flets/bfletse.html

We are ready to provide the service after comfirming availability information of NTT announcement for each area.
arrow Page Top
15. Residential compound where I live became correspondence area of FLET'S HIKARI NEXT. Is there any procedure to use the service?
Yes, you need to apply for FLET'S HIKARI NEXT. For more details, please contact NTT. After applying to NTT for the service, please register our FLET'S usage service. Application methods are online, application form and over the telephone. Please make sure construction day.
* Please beware of applying over the telephone. We ONLY accept FLET'S usage service application from SpinNet subscriber in person over the telephone. Application procedure will be completed within about an hour.

Even though NTT release FLET'S HIKARI NEXT within area that you live, you might not be able to use the service through SpinNet network. Before you apply FLET'S usage service, please check service covering area to NTT.
* If FLET'S HIKARI NEXT it is not available where you live, please note that you are willing to use FLET'S Hikari service. Please notify NTT that you would like to use the service instead of FLET'S HIKARI NEXT.
arrow Page Top