Frequently Asked Questions List of FAQs

Sign Up

  1. How do I sign up for the service?
  2. How soon can I use the service after signing up?
  3. Where are the access points located?
  4. Is there a trial period for the service?
  5. What does the E-mail address look like?
  6. If I sign up in the middle of the month, what will the monthly fee be?
  7. Do you have a yearly contract?
  8. I do not have a credit card to sign up. May I transfer money to your bank account instead? ( Are there any payment methods besides credit card? )
  9. Will I receive a billing statement? ( I would like a receipt. )
  10. I would like to confirm the times when I have used your service.
  11. I received multiple Access Information Sheets.
  12. I have misplaced my ID and password.
  13. I would like to cancel my service temporarily.
  14. If I cancel the service, what will the monthly charge be?
  15. Can I use the already-terminated account, once again?
  16. My company would like to sign up for the service.

1. How do I sign up for the service?
On-line Signup Only. Please sign up on the following URL:
https://regist.spinnet.jp/cgi-bin/ad2/ad.cgi?base=default&lang=ja&dmode=s
Signup pages are written in Japanese only. If you wish English support, please send a signup form by mail or fax.
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2. How soon can I use the service after signing up?
You can use it immediately after signing up. Please print out or make a note of the account information that will be displayed on the screen after the registration. You will also receive the Access Information Sheet approximately within a week by postal mail.
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3. Where are the access points located?
The SpinNet One Number Access Service is available. Customers can connect to the access point from anywhere in Japan at the same rate. For more information, please refer to this page.
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4. Is there a trial period for the service?
Unfortunately, we do not have a free trial period.
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5. What does the E-mail address look like?
You will select three choices at the registration, and one out of the three email addresses, one will be provided by us.
Ex ) If your choice is "taro", then the email address will be: taro@###.###.ne.jp
The xxx part will be designated depending on the area you use the service.
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6. If I sign up in the middle of the month, what will the monthly fee be?
One billing period is equivalent to the day you signed up with our service till a month after ( 30, 31 days ).
    Ex ) If you signed up on 8/15, we will charge 2,000 yen (tax excl.) for the period from 8/15 to 9/14.
    Our billing date is the 25th of every month.
Further, please be aware that we do not bill you on a daily rate ( except for SpinNet eADSL fee ).
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7. Do you have a yearly contract
Unfortunately, we do not have one.
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8. I do not have a credit card to sign up. May I transfer money to your bank account instead? ( Are there any payment methods besides credit card? )
We only accept credit card payments. We do not issue any receipts, payment certificates or monthly billing statement of any kind.
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9. Will I receive a billing statement? ( I would like a receipt. )
We do not issue a billing statement or receipt. Please refer to your credit card statement.
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10. I would like to confirm the times when I have used your service.
Since our service provides unlimited usage for a fixed charge, we may not notify you with information on specific usage time.
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11. I received multiple Access Information Sheets.
There is a possibility that your registration have been duplicated.
Please contact the Customer Support Center immediately. If you request a cancellation within 3 weeks since the date of your registration, we will terminate your account without any charges for the extra account. Please provide us with the following information by email, fax, or postal mail.
  • Your Name
  • Your Date of Birth
  • Your Telephone Number
  • Your Connect Login Name
  • Your Mail Login Name
  • Your Address
  • Reason for Cancellation : Registered extra account( s ) by mistake
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12. I have misplaced my ID and password.
We will send it to you by postal mail to your registered postal address. Please contact the Customer Support Center to claim for the Access Information Sheet.
Please note that we cannot provide you with your passwords by phone, fax, or email for the security purposes.
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13. I would like to cancel my service temporarily.
We will not be able to cancel your service temporarily.
In that case, please cancel your account once, and sign up again.
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14. If I cancel the service, what will the monthly charge be?
One billing period is equivalent to the day you signed up with our service till a month after ( 30, 31 days ).
    Ex ) If you signed up on 3/19/2000, your account will be available until the 18th of any month.
Further, please be aware that we may not bill you on a daily rate.
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15. Can I use the already-terminated account, once again?
The terminated account can be activated within one month after the termination date. Please claim for the re-activation of your account with the following information.
  • Your Name
  • Your Date of Birth
  • Your Telephone Number
  • Your Address
  • Your Connect Login Name
  • Your Mail Login Name
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16. My company would like to sign up for the service.
You may sign up with a corporate credit card if the account holder's personal information is matched with the credit card holder's.
Further, please be aware that we do not issue a billing statement or receipt, even for business use. This service is basically for personal use. Therefore, we do not provide a company domain name. If you would like one, we have a service for business users, so please consider using that service.
More information here : https://www.softbank.jp/en/corp/group/sbm/
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