2. How soon can I use the service after signing up?
You can use it immediately after signing up. Please print out or make a note of the account information that will be displayed on the screen after the registration. You will also receive the Access Information Sheet approximately within a week by postal mail.
The SpinNet One Number Access Service is available. Customers can connect to the access point from anywhere in Japan at the same rate. For more information, please refer to this page.
You will select three choices at the registration, and one out of the three email addresses, one will be provided by us.
Ex )
If your choice is "taro", then the email address will be: taro@###.###.ne.jp
The xxx part will be designated depending on the area you use the service.
11. I received multiple Access Information Sheets.
There is a possibility that your registration have been duplicated.
Please contact the Customer Support Center immediately. If you request a cancellation within 3 weeks since the date of your registration, we will terminate your account without any charges for the extra account. Please provide us with the following information by email, fax, or postal mail.
Your Name
Your Date of Birth
Your Telephone Number
Your Connect Login Name
Your Mail Login Name
Your Address
Reason for Cancellation : Registered extra account( s ) by mistake
We will send it to you by postal mail to your registered postal address. Please contact the Customer Support Center to claim for the Access Information Sheet.
Please note that we cannot provide you with your passwords by phone, fax, or email for the security purposes.
15. Can I use the already-terminated account, once again?
The terminated account can be activated within one month after the termination date. Please claim for the re-activation of your account with the following information.
16. My company would like to sign up for the service.
You may sign up with a corporate credit card if the account holder's personal information is matched with the credit card holder's.
Further, please be aware that we do not issue a billing statement or receipt, even for business use. This service is basically for personal use. Therefore, we do not provide a company domain name. If you would like one, we have a service for business users, so please consider using that service.