Frequently Asked Questions List of FAQs

Sign Up

New registration for SpinNet service ended on February 28, 2023.
(Click here for details.)

  1. How do I sign up for the service?
  2. What does the E-mail address look like?
  3. If I sign up in the middle of the month, what will the monthly fee be?
  4. Do you have a yearly contract?
  5. I do not have a credit card to sign up. May I transfer money to your bank account instead? ( Are there any payment methods besides credit card? )
  6. Will I receive a billing statement? ( I would like a receipt. )
  7. I would like to confirm the times when I have used your service.
  8. I received multiple Access Information Sheets.
  9. I have misplaced my ID and password.
  10. I would like to cancel my service temporarily.
  11. If I cancel the service, what will the monthly charge be?
  12. Can I use the already-terminated account, once again?

1. How do I sign up for the service?
New registration for SpinNet service ended on February 28, 2023.(Click here for details.)
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2. What does the E-mail address look like?
You will select three choices at the registration, and one out of the three email addresses, one will be provided by us.
Ex ) If your choice is "taro", then the email address will be: taro@###.###.ne.jp
The xxx part will be designated depending on the area you use the service.
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3. If I sign up in the middle of the month, what will the monthly fee be?
One billing period is equivalent to the day you signed up with our service till a month after ( 30, 31 days ).
    Ex ) If you signed up on 8/15, we will charge 2,200 yen for the period from 8/15 to 9/14.
    Our billing date is the 25th of every month.
Further, please be aware that we do not bill you on a daily rate ( except for SpinNet eADSL fee ).
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4. Do you have a yearly contract
Unfortunately, we do not have one.
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5. I do not have a credit card to sign up. May I transfer money to your bank account instead? ( Are there any payment methods besides credit card? )
We only accept credit card payments. We do not issue any receipts, payment certificates or monthly billing statement of any kind.
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6. Will I receive a billing statement? ( I would like a receipt. )
We do not issue a billing statement or receipt. Please refer to your credit card statement.
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7. I would like to confirm the times when I have used your service.
Since our service provides unlimited usage for a fixed charge, we may not notify you with information on specific usage time.
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8. I received multiple Access Information Sheets.
There is a possibility that your registration have been duplicated.
Please contact the Customer Support Center immediately. If you request a cancellation within 3 weeks since the date of your registration, we will terminate your account without any charges for the extra account. Please provide us with the following information by email, fax, or postal mail.
  • Your Name
  • Your Date of Birth
  • Your Telephone Number
  • Your Connect Login Name
  • Your Mail Login Name
  • Your Address
  • Reason for Cancellation : Registered extra account( s ) by mistake
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9. I have misplaced my ID and password.
We will send it to you by postal mail to your registered postal address. Please contact the Customer Support Center to claim for the Access Information Sheet.
Please note that we cannot provide you with your passwords by phone, fax, or email for the security purposes.
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10. I would like to cancel my service temporarily.
We will not be able to cancel your service temporarily.
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11. If I cancel the service, what will the monthly charge be?
One billing period is equivalent to the day you signed up with our service till a month after ( 30, 31 days ).
    Ex ) If you signed up on 3/19/2000, your account will be available until the 18th of any month.
Further, please be aware that we may not bill you on a daily rate.
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12. Can I use the already-terminated account, once again?
The terminated account can be activated within one month after the termination date. Please claim for the re-activation of your account with the following information.
  • Your Name
  • Your Date of Birth
  • Your Telephone Number
  • Your Address
  • Your Connect Login Name
  • Your Mail Login Name
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