2.Does every user need to change
their access point settings?
Customers using local access points currently provided by SpinNet need to change their settings.
* Customers using FLET'S ISDN do not need to change their settings.
3.I am using ISDN. Do I need
to change my settings?
If you are using INS64 (except FLET'S ISDN), you need to change your current access point number to the new number of the One Number Access Service.
If you are using FLET'S ISDN, there is no need to change your setting. Please note that the telephone charge to the access point of One Number Access Service will be billed additionaly if FLET'S ISDN users use this number.
6.Can I use the One Number Access
Service from anywhere in Japan?
You can access the number from anywhere in Japan as long as the line supports 0088 calling. However, public phones, mobile phones, and telephone lines in some facilities may not be used. For further information, please check this page.
9.Can I use the number from the
hotel in which I am staying?
You can use any telephone line if the line supports 0088 calling. However, telephone lines in some facilities cannot be used. Please ask the front desk of your hotel.
11.I am using a telephone discount
service. Can I use the service after I changed the
access point?
Telephone charges to connect to the access points of One Number Access Service are not coverd by some discount services provided by telephone companies. For further information, please check this page.
14.When am I charged if I connect
across two month?
If there is a call across two months, the call will be charged for the month that the call ends.
i.e.) If you connect from 23:50, November 30 to 0:15, December 1, this call will be charged for December.
17.Can I check the connection
time (usage time) of the One Number Access Service
on your Home Page or somewhere else?
No. We can not provide the information on the Internet.
If you are a subscriber to SoftBank, you can check the connection times with the detailed invoice issued by SoftBank. If you are not a subscriber to SoftBank, the detailed information will not be described in your invoice. We apologize for this inconvenience.
