Frequently Asked Questions List of FAQs

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  1. Do I need to subscribe to SoftBank's telephone service to use the One Number Access Service?
  2. Does every user need to change their access point settings?
  3. I am using ISDN. Do I need to change my settings?
  4. How do I change the access point?
  5. Will there be a change for the connect login name and connect login password required when connecting?
  6. Can I use the One Number Access Service from anywhere in Japan?
  7. Are there any numbers for PIAFS?
  8. Can I connect to the number of One Number Access Service from a mobile phone?
  9. Can I use the number from the hotel in which I am staying?
  10. Are there any access point numbers other than the One Number Access Service?
  11. I am using a telephone discount service. Can I use the service after I changed the access point?
  12. I registered with MyLine. Can I use the One Number Access Service number? (MyLine: Contract to use one telephone company preferentially for telephone calls.)
  13. Can I use the Telehodai Service?
  14. How much is the telephone charge for the One Number Access Service?
  15. If I connect to the Internet through this number across two different time slots, how is the telephone charge calculated?
  16. When am I charged if I connect across two month?
  17. Am I billed from SpinNet for One Number Access Service usage separately as well as the charge from my telephone company?
  18. Who will send the invoice for the telephone charge for the One Number Access Service?
  19. Can I check the connection time (usage time) of the One Number Access Service on your Home Page or somewhere else?


1.Do I need to subscribe to SoftBank to use the One Number Access Service?
There is no need to subscribe separately.
This service can be used regardless of SoftBank telephone service registration or MyLine registration.
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2.Does every user need to change their access point settings?
Customers using local access points currently provided by SpinNet need to change their settings.
* Customers using FLET'S ISDN do not need to change their settings.
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3.I am using ISDN. Do I need to change my settings?
If you are using INS64 (except FLET'S ISDN), you need to change your current access point number to the new number of the One Number Access Service.
If you are using FLET'S ISDN, there is no need to change your setting. Please note that the telephone charge to the access point of One Number Access Service will be billed additionaly if FLET'S ISDN users use this number.

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4.How do I change the access point?
Please click here to configure One Number Access point.
Please click here to change local access point configuration to One Number Access point.
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5.Will there be a change for the connect login name and connect login password required when connecting?
There is no need to change your connect login name and connect login password.
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6.Can I use the One Number Access Service from anywhere in Japan?
You can access the number from anywhere in Japan as long as the line supports 0088 calling. However, public phones, mobile phones, and telephone lines in some facilities may not be used. For further information, please check this page.
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7.Are there any numbers for PIAFS?
PIAFS Line (for PHS) has been terminated at the end of March 2016.
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8.Can I connect to the number of One Number Access Service from a mobile phone?
No. The number cannot be used with a mobile phone.
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9.Can I use the number from the hotel in which I am staying?
You can use any telephone line if the line supports 0088 calling. However, telephone lines in some facilities cannot be used. Please ask the front desk of your hotel.
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10.Are there any access point numbers other than the One Number Access Service?
No. After the local access points are closed, only the One Number Access Service will be available in Japan.
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11.I am using a telephone discount service. Can I use the service after I changed the access point?
Telephone charges to connect to the access points of One Number Access Service are not coverd by some discount services provided by telephone companies. For further information, please check this page.
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12.I registered with MyLine. Can I use the One Number Access Service number?
(MyLine: Contract to use one telephone company preferentially for telephone calls.)
Yes. The number can be used regardless of the contract with the telephone company for MyLine and MyLine Plus.
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13.Can I use the Telehodai Service?
No. Telehodai is not available with One Number Access Service.
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14.How much is the telephone charge for the One Number Access Service?
The charge depends on the usage time slot.

   Daytime    8:00-22:59:59           7.5 yen/ 180sec. (tax excl.)
   Nighttime 23:00-Next 7:59:59   7.5 yen/ 240sec. (tax excl.)

* Charge every 3 minute (or 4 minutes). i.e.) If you connect for 5 minutes from 10:00, you will be charged for 15 yen(tax excl.) as 6 minutes usage.
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15.If I connect to the Internet through this number across two different time slots, how is the telephone charge calculated?
For example, if you start connecting at 22:59, you will be charged every 3 minutes until 23:02 and charged every 4 minutes after 23:02 to 8:00.
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16.When am I charged if I connect across two month?
If there is a call across two months, the call will be charged for the month that the call ends.
i.e.) If you connect from 23:50, November 30 to 0:15, December 1, this call will be charged for December.
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17.Am I billed from SpinNet for One Number Access Service usage separately as well as the charge from my telephone company?
There is no additional billing from SpinNet.
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18.Who will send the invoice for the telephone charge for the One Number Access Service?
You will receive the invoice from SoftBank.If you use PIAFS access point, you will receive the invoice from your PHS company.
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19.Can I check the connection time (usage time) of the One Number Access Service on your Home Page or somewhere else?
No. We can not provide the information on the Internet.
If you are a subscriber to SoftBank, you can check the connection times with the detailed invoice issued by SoftBank. If you are not a subscriber to SoftBank, the detailed information will not be described in your invoice. We apologize for this inconvenience.
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