SpinNet

Updated July 1st, 2014
Updated March 24th, 2010
SOFTBANK TELECOM Corp.

[Important] Announcement for Firmware update of the equipment
with VoIP functionality

Dear SpinNet Customers,

Thank you very much for using SpinNet.

We have been informed that when using the modem with VoIP function and the equipment with VoIP functionality provided by NEC AccessTechnica Ltd. continuously for approximately 6 years and 9 months (81 month/2495 days), incoming and outgoing VoIP Telephony calls cannot be made.

Customers using the equipment with VoIP functionality, please access to the following website to update firmware to the latest version.

We apologize for any inconvenience, and we appreciate your understanding and cooperation.

Description:

Concerning
equipment

Aterm Series : the modem with VoIP function and Telephony Adapter made by NEC AccessTechnica, Ltd. shipped between March 2003 to January 2009.

Device
name

DR302CVA(K)
DR304CV(K)
WD606CV(K)
WD701CV(K)
WD605CV(K)
BR500V

Concerning

- Customers using the eADSL modem with VoIP function for SpinNet eADSL Service
- Customers using the Telephony Adapter provided by KDDI for "SpinPhone for FLET'S"

Effect

Incoming and outgoing VoIP Telephony calls can not be made when using the modem with VoIP function and the equipment with VoIP functionality continuously for approximately 6 years and 9 months.
This problem depends on the shipping time of the equipment, but this problem will not occur before November 2009.
This problem will only effect VoIP Telephony calls, and internet connectivity will not be effected.

* Unplug the power adapters and plug in, and restarting the equipment will be counted from that date.

Measures

Customers using the equipment above , should access to the following website to update firmware to the latest version.
Please refer to NEC AccessTechnica, Ltd.'s homepage below for the instructions on how to update firmware.

URL : http://www.aterm.jp/ip/ (Japanese only)

Confirmation
method of
the device

The model of the device is printed on the side of the equipment.

necat modem

Contact

There is an Aterm technical support center by NEC Platforms, Ltd.(former: NEC AccessTechnica, Ltd.).

Aterm IP Phone Version Up Support Center (Japanese only)

TEL:	0120-350048(toll free : available from cell phone, PHS) * Please contact the following number when you cannot use the toll free number : 0537-21-1521(Toll)
Business hours:	Until 31st March, 2009 : 9:00 a.m. - 9:00 p.m. (Open everyday) From 1st April, 2009 : 9:00 a.m. - 5:00 p.m. (Open everyday) From 1st April, 2010 : 9:00 a.m. - 5:00 p.m. (Weekday only)