 |
|
<Trouble Shooting>
- I get an error message that says, "Cannot find server" and I cannot send or retrieve any email. ( Goes timeout, and the server seems not to be responding. )
- The password window keeps coming up, and I cannot retrieve any email. ( Get this error even though you have not changed your password )
- I get an error message that says, "Returned mail: User unknown" and the email that I have already sent returns to me.
- I get an error message that says, "Returned email: Host unknown" and the email that I have already sent returns to me.
- The email does not reach the receiver, and that email does not return to me as an error.
- I have trouble retrieving email after receiving an especially large e-mail, therefore I would like to delete that e-mail. ( Although, I have tried many times, it keeps receiving the same e-mail. )
- I do not receive the email that my friend sent to me.
- The email is not readable because it turns to weird characters.
- I have registered for Mail forwarding service, however, I am not receiving any forwarded messages.
- I am not able to receive messages to my additional e-mail address.
|
| 1. Is there a limit to the size of email spool? |
30MB(*) is the limit. There is no time limit. If the mailbox exceeds 30MB, newly arrived email will be sent back to the sender as an error.
(*) It contain SPAM Mail Box spool.
| 2. Is it possible to access SpinNet's email account from the LAN network at work or from other connections made by other providers? |
Yes.
| 3. Do you have an email forwarding system? |
Yes, we have. Please see the following URLs for more details.
* Mail Forwardind Servicehttp://www.spinnet.jp/service/mail/forwarde.html
* Mail Filtering Servicehttp://www.spinnet.jp/service/mail/filteringe.html
| 4. Can I have additional email addresses, for example for my family members? |
Being a subscriber of SpinNet, you can use a maximum of five more E-Mail addresses ( hereafter referred to as "Additional E-Mail addresses". ) ( Free of charge )
For more information, please see the following URL.
| 5. Can I change my email address? |
We do not accept e-mail address changes.
| 6. I would like to set up an e-mailing list. |
No mailing list service is available. Also, we do not plan to offer one.
Unfortunately, we do not support APOP.
| 8. How big of an email can I send? |
The maximum is 20MB. However, if you send an especially large email, the receiver may get an error message, or if you sent the email in parts, depending on the email software, the receiver may receive it in parts. We advise you to compress or divide the large message to send them.
| 9. Do you support SMTP-AUTH? |
SMTP-AUTH will be available in the near future.
| 1. I get an error message that says, "Cannot find server" and I cannot send or retrieve any email. ( Goes timeout, and the server seems not to be not responding. ) |
Please check to see if the server name is entered correctly on the following URL:
If your configuration is correct, please delete the server name and re-enter it. Deleting and re-entering allows the computer to realize the server name again, which may solve the problem.
| 2. The password window keeps coming up, and I cannot retrieve any email. ( Get this error even though you have not changed your password ) |
There are several possibilities for this error.
- Your email account name and password are entered incorrectly.
- The server is locked.
First, please open the properties window and delete the email account name and email password and re-enter them. Deleting and re-entering allows the computer to realize the email account name and password again, which may solve the problem.
If the problem can not be solved, the server may be locked. Please try logging on to the server after 30 minutes. When an interruption occurs in the middle of retrieving or when the connection is cut off during retrieving, the email account will remain locked, which will not, allow the session to take place.
Normally, this error will be automatically cancelled in about 30 minutes, so please be patient. There is a case where the message cannot be retrieved into your system for several times. If this occurs, please visit the following URL, where you can view and delete the messages on the Web.
Please note that you need to wait for about 30 minutes before checking this URL as well.
| 3. I get an error message that says, "Returned mail: User unknown" and the email that I have already sent returns to me. |
The email has not reached the receiver.
The *** of ***@xxx.co.jp, which means the user was not found.
Please check to see if the address exists and is entered accurately.
| 4. I get an error message that says, "Returned email: Host unknown" and the email that I have already sent returns to me. |
The email has not reached the receiver.
The *** of ***@xxx.co.jp, which means the host was not found.
Please check to see if the address exists and is entered accurately.
| 5. The email does not reach the receiver, and that email does not return to me as an error. |
If your email address is entered incorrectly, even the error mail may not return to you.
Please check your email software manual and confirm your settings.
Or, if you are in the process of sending or receiving email from the LAN network or from other connections made by other providers, there may be a possibility that the server is placing restrictions. Please make sure with the administrator for these restrictions.
| 6. I have trouble retrieving email after receiving an especially large e-mail, therefore I would like to delete that e-mail. ( Although, I have tried many times, I keep receiving the same e-mail. ) |
Depending on the condition of your phone line and connection speed, your connection may be disconnected while receiving an especially large e-mail or it may take a long time for you to receive your e-mail. You may delete the email from your server. Please access the following homepage to delete your email.
After deleting the email, please implement the email software again and try retrieving.
( If you have problem logging on, please wait for 20-30 minutes to try again.)
| 7. I do not receive the email that my friend sent to me. |
The mailbox size that we provide is 30MB. In this case, there may be a possibility that your mailbox has exceeded 30MB.
There are two solutions to this problem:
- Uncheck [ Leave a copy of messages on server ] in your email software's settings, and try retrieving. **When you follow this process, all of the messages which had been downloaded into your PC will be deleted from the server.
- Access the following homepage and delete some email messages.
( If you have problem logging on, please await for 20-30 minutes to try again. )
| 8. The email is not readable because it turns to weird characters. |
In the case of an attachment file, in order for the receiver to read the file, the encoding that the sender used for the file and the decoding that the receiver used to receive the file will have to be identical. If you can not read the file, please check the sender's encoding.
Further, newer versions of email software are corresponding to a Base 64 model, which will enable you to send and receive files freely if the sender uses a Base 64 model to send the file.
[ Typical Encoding Models ]
Base 64 --- Used commonly for Windows
uuencode --- Used commonly for UNIX
Binhex, apple double --- Used commonly for Macintosh
| 9. I have registered for Mail forwarding service, however, I am not receiving any forwarded messages. |
There is the possibility that the registered e-mail address is not correctly entered.Please check to see if the registered e-mail is correct on MYHOME.mail / MYHOME.mail lite.
* MYHOME.mail/MYHOME.mail lite : http://www.spinnet.jp/indexe.html
| 10. I am not able to receive messages to my additional e-mail address. |
To use your additional e-mail address, please add a new account into your e-mail software. The following is the main information that needs to be entered.
Account name :
Mail address Example) csc@***.***.ne.jp
Mail password :
the mail password of your additional e-mail address
Incoming mail Server( POP3 ) :
the right side of @ of your additional e-mail address
)
Outgoing mail Server( SMTP ) :
the right side of @ of your additional e-mail address
)
|
