Customer Support Center
| Customer Support Center | Procedure in detail |
| FAQ / Guide | Other inquiries |

Customer Support Center
SpinNet Customer Support Center
Working Hours : 10:00-19:00 Monday to Friday
11:00-18:00 Weekends and Holidays
Telephone : 0088-210-209 (Toll Free)
*Please contact the following number when you cannot use the toll free number :
03-6888-2500 (Toll)
Fax : 03-6888-2501
E-Mail : support@spinnet.jp
* The calls will be recorded to understand the content accurately, to improve the quality of our call center, and to train our operators.
We will occasionally ask you to answer questionnaires about the operator for quality improvement of our call center.
The record will never be used for the purposes other than the above-mentioned purposes.


Please let us know the details below when you contact us.
  • Connect Login Name
  • E-mail Address
  • Your Name
  • The Operating System(OS) of your computer
  • Type of connection that you use when accessing our service.
    (e.g. Analog / ISDN / FLET'S ISDN / B FLET'S / FLET'S ADSL / eADSL Plus Plan)
  • The details of any error messages. A specification of the problem you are having.
  • Contact Telephone Number/Fax Number
    (If we cannot contact you by E-Mail, we need another way to contact you.)
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Procedure in detail
User's Information Change : Change your password / mail settings / registration information, etc. / cancellation
URL : http://www.spinnet.jp/csc/changee.html
E-mail : service@spinnet.jp
Service information
URL : http://www.spinnet.jp/service/indexe.html
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FAQ / Guide
How to subscribe for SpinNet
URL : http://www.spinnet.jp/signup/signupe.html
Frequently Asked Questions for SpinNet
URL : http://www.spinnet.jp/faq/indexe.html
Setting guide for SpinNet
URL : http://www.spinnet.jp/man/indexe.html
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Other inquiries
For inquiries about Internet Service for business
URL : http://www.softbanktelecom.co.jp/english/ (SOFTBANK TELECOM Corp.)
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