SpinNet

Updated: April 9, 2014
April 8, 2014
SoftBank Telecom Corp.

[Recovered] Trouble with having difficulty getting the Internet connection

Dear SpinNet Customers,

Thank you very much for using SpinNet.
Some customers using FLET'S service had difficulty getting the Internet connection.
We deeply apologize for the inconvenience that had caused.

Please refer below for further details.

Description:

Time and Date	2014/4/8 (Tue.) 10:30 a.m. - 2014/4/9 (Wed.) 8:30 a.m.
Customers concerned about this	Certain customers using specific device with FLET'S service
Cause	Unauthorized access from abroad
Effects	Some customers could not get the Internet connection or the connection was unstable. Now we control the unauthorized access. * Please reboot the device if the connection is still unstable.

If you have further questions, please feel free to contact us.