[List of contacts]
[Japanese Page is here]

June 14, 2004
JENS Corp
Trouble report of JENS SpinNet Email System
Dear JENS SpinNet Member:

Thank you very much for using JENS SpinNet.

We greatly apologize for your inconvenience that was caused by the trouble with our Email system on June 14, 2004.

The following are the details of the trouble.

Time and Date June 14, 2004 9:42 a.m. - 11:30 p.m.
Effect
1)  Some customers were not able to send Email via our mail server.
2)  There was a delay in sending Email both to and from customers.
Cause Email server was overloaded, since there was a trouble with the virus definition file provided by Symantec, and it took a while to detect new virus "W32.Erkez.B@MM" for each Email.

Trouble report on Symantec web (Japanese only)
Recovery Procedures
1)  Enhancement of the system surveillance by working in partnership with@Symantec.
2)  Enhancement of our Email server for the load sharing of Email system.

Again, we greatly apologize for your inconvenience caused by this trouble.

If you have any further questions, please feel free to contact the Customer Support Center.

Telecommunications carrier Registration No : 72

© JENS Corporation. All rights reserved.