November 8th, 2012
SOFTBANK TELECOM Corp.

[Recovered]Trouble with Customer Information Server

Dear SpinNet Customer,

Thank you very much for using SpinNet.

There was a trouble with Customer Information server. The detail is as follows.

Description:

Time and Date 2012/11/07 (Wed.) 11:44 p.m. - 2012/11/08 (Thu.) 09:40 a.m.
Cause Trouble with Server
Effect Customers were unable to use the following service.
* Users' Information Change
* Online registration for SpinNet, eADSL Service and SpinPhone

We apologize for any inconvenience caused. If you have further questions, please feel free to contact us.