Service Information Usage Report/Fee Step Guide Registration Notes How to use Support FAQ Service Registration and Procedure Fees and Payment Functions and operations Communications Troubleshooting Q1. I cannot open the set up page for the Telephony Adapter. Why? Q2. How can I set up a Telephony Adapter/an IP telephone-enabled modem/router? Q3. I am having trouble making an inter-city call. Q4. Sometime I cannot hear anything right after dialing. Q5. There is no dial tone when I pick up the phone. Q6. When I try to call using "SpinPhone for FLET'S", I do not hear a beep-beep-beep-beep sound for the connection to SpinPhone. Q7. When I call using "SpinPhone for FLET'S", I often hear noises and pauses during the conversation. Q8. When I call a number starting with 050, it cannot be reached. Q9. Can I use speed dial to make calls through "SpinPhone for FLET'S"? Q10. How can I call when Internet access is not available from my system? Q11. Where should I call when I have a trouble? Q12. I lost user my information for "SpinPhone for FLET'S". How can I get it back? Q13. What is this beep-beep-beep-beep sound when I dial. Q14. Are there any way that I can check whether the number which I am trying to call is available for VoIP call. Q15. When the "SpinPhone for FLET'S" is not available because of the network trouble, will I be informed? Q16. After I connect a Telephony Adapter/an IP telephone-enabled modem/router to the telephone, I can not make a call through a landline. Q17. While I am talking over the "SpinPhone for FLET'S", often the line is disconnected. Q18. When I receive calls using the "SpinPhone for FLET'S", the broadband connection is disconnected. Q19. While I am talking over the "SpinPhone for FLET'S", often I hear some noises. Q20. When I call using the "SpinPhone for FLET'S", I can not hear the voice at the other end, even though my voice can be heard. Q21. The voices are echoing. Q22. I have trouble making outgoing calls. Q1. I cannot open the set up page for the Telephony Adapter. Why? Please check your OS (Operating System) and browser. If your system is not supported by the Telephony Adapter, then you may have trouble opening the set up page using your browser. OS : Windows95, Windows98/98SE, WindowsMe, Windows2000, WindowsXP/XP Pro, Mac OS8 Browser : Internet Explorer 5.X-6.0SP1, Netscape6.0-7.0 Q2. How can I set up a Telephony Adapter/an IP telephone-enabled modem/router? Auto-configuration is available at the following URL. https://voipself.kddi.ne.jp/ (Japanese only) * Configuration for the Internet connection will be required separately. Q3. I am having trouble making an inter-city call. You need to dial the area code first even when dialing a number within the city. Q4. Sometime I cannot hear anything right after dialing. This is not a problem. The dialing method used by "SpinPhone for FLET'S" takes a little longer than your NTT line. Q5. There is no dial tone when I pick up the phone. It takes about 5 seconds for you to hear the dial tone from your telephone. Q6. When I try to call using "SpinPhone for FLET'S", I do not hear a beep-beep-beep-beep sound for the connection to SpinPhone. You can not use "SpinPhone for FLET'S" under the following conditions. When you call the number which is not covered by SpinPhone. When a Telephony Adapter/an IP telephone-enabled modem/router is off (such as a power failure) When you do not put the receiver back in the phone unit for more than 3 seconds after calling a wrong number. When there is no setting for "SpinPhone for FLET'S" in your Telephony Adapter/IP telephone-enabled modem/router. Q7. When I call using "SpinPhone for FLET'S", I often hear noises and pauses during the conversation. This may occur under the following conditions: When Internet traffic is unexpectedly high When the link up speed becomes less than 500kbps During the night time when the traffic is very busy, especially from 10:00 p.m. to 1:00 a.m. When you are sending and receiving large files, such as using FTP. When your phone protective device is effecting FLET'S Service(ADSL/B FLET'S/FLET'S HIKARI PREMIUM) connection. When some electric devices, such as microwave, are located around telephone cable. Q8. When I call a number starting with 050, it cannot be reached. The power of recipient's modem or telephony adapter may be turned off. Q9. Can I use speed dial to make calls through "SpinPhone for FLET'S"? You need to check the registered phone number for the speed dial. If the area code is not included, then you have to add it to the registered phone number. If the registered phone number is required to be dialed through your NTT line, then please add "0009"(a Telephony Adapter provided by KDDI)/"0000"(an IP telephone-enabled router/modem) provided by NTT at the beginning of the number. Q10. How can I call when Internet access is not available from my system? You will have to add "0009"(Telephony Adapter provided by KDDI)/"0000"(IP telephone-enabled modem/router provided by NTT) before dialing each phone number. You will be charged for these calls by your phone company (NTT, etc.) Q11. Where should I call when I have a trouble? Please call the customer support center. Q12. I lost user my information for "SpinPhone for FLET'S". How can I get it back? Please check the confirmation letter for "SpinPhone for FLET'S". If you cannot find it, please contact the customer support center. Q13. What is this beep-beep-beep-beep sound when I dial. It is the signal that means your call is going through "SpinPhone for FLET'S". Q14. Are there any way that I can check whether the number which I am trying to call is available for VoIP call. No. We can not check the status of the number you are trying to call. Q15. When the "SpinPhone for FLET'S" is not available because of the network trouble, will I be informed? The maintenance and trouble information is available at the KDDI's web site. Please click here (Japanese Only) . Q16. After I connect a Telephony Adapter/an IP telephone-enabled modem/router to the telephone, I can not make a call through a landline. If your telephone equipment has the function to detect dialing type through a landline, please set the dialing type manually. Q17. While I am talking over the "SpinPhone for FLET'S", often the line is disconnected. When your broadband connection is unexpectedly disconnected, then the "SpinPhone for FLET'S" line will be disconnected during the conversation. You may need to check your broadband line, so please contact the customer support center of NTT's FLET'S Service. Q18. When I receive calls using the "SpinPhone for FLET'S", the broadband connection is disconnected. Your broadband line should not be disconnected by receiving the call to the "SpinPhone for FLET'S". But your line can be disconnected by receiving the call from a regular landline. In this case, please contact the Customer Support Center of NTT's FLET'S Service. Q19. While I am talking over the "SpinPhone for FLET'S", often I hear some noises. If you hear some noises when you are talking using "SpinPhone for FLET'S", You may need to check your broadband line, so please contact to NTT. Q20. When I call using the "SpinPhone for FLET'S", I can not hear the voice at the other end, even though my voice can be heard. Temporarily, there may be a trouble with the quality of the line. Please try again later. If the trouble continues, then please contact the Customer Support Center. Q21. The voices are echoing. Temporarily, there may be trouble with the quality of the line. Please try again later. If the trouble continues, then please contact the Customer Support Center. Q22. I have trouble making outgoing calls. Please check the followings: Are all the cables connected correctly? Please see the manual once again. Please unplug the line from the modular jack on the wall and connect your telephone directly to there. Is the power of a Telephony Adapter/an IP telephone-enabled modem/router on? Please check the configuration for the "SpinPhone for FLET'S". Are you connected to the Internet?