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| Q1. I cannot open the set up page for the eADSL/SpinPhone for eADSL modem. Why?
Please check your OS (Operating System) and browser. If your system is not supported by the eADSL/SpinPhone for eADSL modem, then you may have trouble opening the set up page using your browser.
OS: Windows95, Windows98/98SE, WindowsMe, Windows2000, WindowsXP/XP Pro, Mac OS8
Browser : InternetExplorer5.X`6.0SP1ANetscape6.0`7.0
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| Q2. I am having trouble making an inter-city call.
You need to dial the area code first even when dialing a number within the city.
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| Q3. Sometime I cannot hear anything right after dialing.
This is not the trouble. It is the way the "SpinPhone for eADSL" dial the number and it takes more seconds than your NTT line.
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| Q4. There is no dial tone when I pick up the phone.
It takes about 5 seconds for you to hear the dial tone from your telephone.
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| Q5. When I call using "SpinPhone for eADSL" I cannot hear any dial tone.
Temporarily, there may be trouble with the quality of the line. Please try again later. If the trouble continues, then please contact the customer support center.
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| Q6.
When I call using "SpinPhone
for eADSL", I often hear noises and pauses
during the conversation.
It may occur under the following conditions:
- When Internet traffic is unexpectedly high
- When the link up speed becomes less than 500kbps
- During the night time when the traffic is very busy, especially from 10:00 p.m. to 1:00 a.m.
- When you are sending and receiving a large files, such as using FTP.
- When your phone protective device is effecting eADSL connection.
- When some electric devices, such as microwave, are located around telephone cable.
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| Q7. When I call a number starting with 050 it cannot be reached.
The power of recipient's eADSL/SpinPhone for eADSL modem maybe turned off.
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| Q8. Can I use speed dial to make calls through "SpinPhone for eADSL"?
You need to check the registered phone number for the speed dial.
If the area code is not included,then you have to add it to the registered phone number.
If the registered phone number is required to be dialed through your NTT line, then please add 0009 at the beginning of the number.
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| Q9. How can I call when Internet access is not available from my system?
You will have to add [0009] before dialing each phone number. You will be charged for these calls by your phone company (NTT, etc.)
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| Q11. I lost my user information for "SpinPhone for eADSL". How can I get it back?
Please check the confirmation letter for "SpinPhone for eADSL". If you cannot find it, please contact the customer support center.
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| Q12. Are there any way that I can check the number which I am trying to call is available for VoIP call.
No. We can not check the status of the number you are trying to call.
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| Q13. When the "SpinPhone for eADSL" is not available because of the network trouble, will I be informed?
The maintenance and trouble information is available at the KDDI's web site. Please click here (Japanese Only) .
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| Q14. When I call using "SpinPhone for eADSL" I cannot hear the voice at the other end, even though my voice can be heard.
Temporarily, there may be trouble with the quality of the line. Please try again later. If the trouble continues, then please contact the customer support center.
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| Q15. While I am talking over the "SpinPhone for eADSL", often the line is disconnected.
When the eADSL line is unexpectedly disconnected, then the "SpinPhone for eADSL" line will be disconnected during the conversation. You may need to check your eADSL line, so please contact the customer support center.
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| Q16. When I receive calls using the "SpinPhone for eADSL", the eADSL connection is disconnected.
Your eADSL line should not be disconnected by receiving
the call to the "SpinPhone
for eADSL". But your line can be disconnected by receiving the call from regular land line. In this case, please contact
to the customer
support center.
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| Q17. While I am talking over the "SpinPhone for eADSL", often I hear some noises.
If you hear some noises when you are talking using "SpinPhone for eADSL", You may need to check your eADSL line, so please contact the customer support center.
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| Q18. When I call using the "SpinPhone for eADSL", I can not hear the voice at the other end, even though my voice can be heard.
Temporarily, there may be a trouble with the quality of the line. Please try again later. If the trouble continues, then please contact the customer support center.
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| Q19. The voices are echoing.
Temporarily, there may be trouble with the quality of the line. Please try again later. If the trouble continues, then please contact the customer support center.
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| Q20. I have trouble making outgoing calls.
Please check the followings:
- Are all the cables connected correctly? Please see the manual once again.
- Please unplug the line from the modular jack on the wall, and connect your telephone directly to there.
- Is the power of the eADSL/SpinPhone for eADSL modem on?
- Please check the configuration for the "SpinPhone for eADSL".
- Are you connected to the InternetH
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Service Information
