SpinPhone for eADSL
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FAQ
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< Functions and operations <Communicating <Troubleshooting
Functions and operations
Q1. I am using eADSL service with Type 2. Can I apply and use "SpinPhone for eADSL"?
Q2. What do I have to provide to use "SpinPhone for eADSL"?
Q3. Can I use any type of the eADSL/SpinPhone for eADSL modem with "SpinPhone for eADSL"?
Q4. Will the sound quality differ depending on the telephone unit?
Q5. Can I connect and use more than two telephone sets to the eADSL/SpinPhone for eADSL modem?
Q6. Can I use my fax?
Q7. Will I need a personal computer to use "SpinPhone for eADSL"?
Q8. While downloading some files and/or browsing web sites, can I use "SpinPhone for eADSL"?
Q9. Can I use my current telephone unit with "SpinPhone for eADSL"?
Q10. When I call using "SpinPhone for eADSL", can my number be identified by the recipient?
Q11. How much throughput do you need to maintain the quality of the line?
Q12. I am currently using a home phone, business phone, and/or door phones. Can I still use "SpinPhone for eADSL"?
Q13. Are there any NTT services I won't be able to use if I use "SpinPhone for eADSL"?
Q14. Can I receive a call while talking on the phone?
Q15. Can I use "SpinPhone for eADSL" with PBX?
Q16. Is there any trouble using "SpinPhone for eADSL" if I unplug the eADSL modem?
Q1. I am using eADSL service with Type 2. Can I apply and use "SpinPhone for eADSL"?

Yes you can use the "SpinPhone for eADSL" service. However, you will not be able to make all calls that require an NTT line.

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Q2. What do I have to provide to use "SpinPhone for eADSL"?

To use "SpinPhone for eADSL" you have to use SpinNet eADSL service. You will need a personal computer, a telephone unit, LAN cable, LAN board or card, and so on. The eADSL/SpinPhone for eADSL modem will be provided by us (rental) .

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Q3. Can I use any type of the eADSL/SpinPhone for eADSL modems with "SpinPhone for eADSL"?

You will need to use our rental eADSL/SpinPhone for eADSL modem.

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Q4. Will the sound quality differ depending on the telephone unit?

The sound quality may differ depending on the telephone unit because of the compatibility with the system.

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Q5. Can I connect and use more than two telephone sets to the eADSL/SpinPhone for eADSL modem?

We recommend you use only one telephone unit. However, it is possible to use more than one telephone unit by using a line separator.

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Q6. Can I use my fax?

We cannot guarantee that you'll be able to use your fax as so much depends on the condition of the line and the fax machine itself. It is more reliable to use your present phone company (NTT, etc.) when sending faxes.

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Q7. Will I need a personal computer to use "SpinPhone for eADSL"?

Since you need a modem to set up the eADSL/SpinPhone for eADSL modem for the "SpinPhone for eADSL", you will need a personal computer. However, making a call does not require a personal computer.

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Q8. While downloading some files and/or browsing web sites, can I use "SpinPhone for eADSL"?

Yes you can. However, the quality may be affected depending on the size of file transfer.

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Q9. Can I use my current telephone unit with "SpinPhone for eADSL"?

Yes, you can. However, "home telephones" and "business phones" are an exception.

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Q10. When I call using "SpinPhone for eADSL", can my number be identified by the recipient?

If you are calling a user of an affiliated ISP using a 050 number, the regular landline and cell phone/PHS, then your number will be identified to the recipient. If you add 184 at the beginning of the number you dial, then the caller ID will not be identified to the recipient.

Note:  You may need to upgrade the version of the firmware for your modem. Please go to the following URL to upgrade it.

The modem for eAccessiDR302/DR304j
URL:http://aterm.cplaza.ne.jp/rental/302/index.html(Japanese Only)
URL:http://aterm.cplaza.ne.jp/rental/304/index.html(Japanese Only)

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Q11. How much throughput do you need to maintain the quality of the line?

More than 500kbps is required. However, the quality may be affected when you send and receive large files.

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Q12. I am currently using a home phone, business phone, and/or door phones. Can I still use "SpinPhone for eADSL"?

No, you cannot. Home phones, business phones, and /or door phones cannot be used with "SpinPhone for eADSL".

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Q13. Are there any NTT services I won't be able to use if I use "SpinPhone for eADSL"?

You will not be able to use call waiting or automatic call transfer service provided by NTT if you are using "SpinPhone for eADSL".
However, you'll be able to use all NTT services if you use an NTT line.

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Q14. Can I receive a call while talking on the phone?

  1. When you are talking on the "SpinPhone for eADSL"
    • If the another IP phone user is call to you, then the caller will get a busy signal.
    • If you get a call to your NTT line from an NTT line, then you will hear a short interfering beep-beep-beep. In order to pick up the NTT line, then you need to cut off the "SpinPhone for eADSL" line and pick up the phone.
  2. When you are talking on the NTT line
    • You'll be able to pick up the call like you are using NTT services.

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Q15. Can I use "SpinPhone for eADSL" with PBX?

Basically, PBX can not be used. For more details, please contact to the manufacture of the PBX.

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Q16. Is there any trouble using "SpinPhone for eADSL" if I unplug the eADSL modem?

When the eADSL/SpinPhone for eADSL modem power is off you cannot use "SpinPhone for eADSL" to make calls. However you can make calls using the phone company you subscribe to (NTT, etc.) .

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