 |
 |
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Q1. What type of calls does "SpinPhone for eADSL" cover?
Please see the following:
- From "SpinPhone for eADSL" (050 number) to "SpinPhone for eADSL" (050 number) (IP to IP)
- From "SpinPhone for eADSL" (050 number) to affiliated ISP (050 number) (IP to IP)
- From "SpinPhone for eADSL" to regular landlines (IP to regular landlines)
- From NTT regular landlines to "SpinPhone for FLET'S" (NTT regular landlines to IP)
- From "SpinPhone for eADSL" to International (IP to International calls)
- From "SpinPhone for eADSL" to Cell Phone/PHS (IP to Cell Phone/PHS)
- From Cell Phone/PHS(*1) to "SpinPhone for eADSL" (Cell Phone/PHS to IP)
| *1 |
ASTEL is not supported. |
|
|
|
|
|
 |
|
|
|
| Q2. What type of calls does "SpinPhone for eADSL" not cover?
The following cases become NTT calls:
- Calling emergency numbers such as the fire and police departments (110, 119, and so on)
- The number starting with 0120, 0570. 0990, and so on.
- When you dial starting with "0009", the call will become NTT calls.
Note: The usage fee of all NTT calls will be billed from your phone company.
|
|
|
|
|
|
|
|
|
| Q3. How can I check the details of my "SpinPhone for eADSL" calls?
Your usage record is available on KDDI's web site,"Selfpage". (Japanese Only) |
|
|
|
|
|
|
|
|
| Q4. Where will my monthly bill come from?
All the "SpinPhone for eADSL" charges will be billed from SpinNet. |
|
|
|
|
|
|
|
|
| Q5. Do I still have to pay NTT base fees?
You will need your contract with NTT to receive calls from non-050 number, and to make emergency calls (110 and 119) and to cell phones, etc. As long as you use an NTT line, all regular NTT base fees
will be charged. |
|
|
|
|
|
|
|
|
| Q6. Are local and international call charges separate?
Charges for local and international calls for SpinNet will be combined. |
|
|
|
|
|
|
|
|
| Q7. I'd like to see the price list.
Click here to see the price list. |
|
|
|
|
|
|
|
|
| Q8. I was billed from my phone company even though I am using "SpinPhone for eADSL". Why?
In the following cases, all calls made will automatically become NTT calls and the fee for such calls will be directly charged by the phone company you subscribe to (NTT, etc.) .
- The eADSL modem is not properly configured or the power is off.
- Network trouble
|
|
|
|
|
|
|
|
|
| Q9. How will I be charged?
All the "SpinPhone for eADSL" charges will be combined and billed to your credit card. |
|
|
|
|
|
|
|
|
| Q10. What if I have a discount plan with another phone company?
Discounts provided by other phone companies will not apply to calls made from "SpinPhone for eADSL". For more details, please contact to your phone company. |
|
|
|
|
|
|
|
|
| Q11. What will it cost to cancel my contract?
There is no charge to cancel. However, if you have cancelled in the middle of the month, you will be billed the full monthly fee and the minutes you have used
accordingly. |
|
|
|
|
|
|
|
|
| Q12. How much is the set up fee for "SpinPhone for eADSL"?
See the usage fee. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Service Information
