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| Q1. Can I purchase the rental modem?
You cannot purchase the eADSL/SpinPhone for eADSL modem. |
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| Q2. What is the application procedure?
- If you are already using SpinNet eADSL service and want to register for "SpinPhone for eADSL" only, click here
- If you are already a member of SpinNet and want to signup for SpinNet eADSL service with "SpinPhone for eADSL", click here
- To sign-up for SpinNet and eADSL service with "SpinPhone for eADSL", click here
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| Q3. I am going to move and would like to keep using the telephone number for "SpinPhone for eADSL" service. What is the procedure for this?
Please contact the customer support center for the procedure. |
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| Q4. How can I change the number for "SpinPhone for eADSL"?
050 number cannot be changed. |
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| Q5. I forgot the number for "SpinPhone for eADSL". How can I find out?
You can find the information in the letter (Notification on start of SpinNet "SpinPhone for eADSL" service) . Or please contact the customer support center for the procedure. |
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| Q6. I'd like to cancel the "SpinPhone for eADSL" service.
Please contact the customer support center for the procedure. |
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| Q7. Currently I am using SpinNet eADSL service, will I have to do any major construction or installation?
You will not. You can easily install the eADSL modem with VoIP function. |
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| Q8. I am currently using SpinNet eADSL service. What do I have to do with the modem?
The current eADSL modem does not have a VoIP function, so it needs to be replaced. When you receive a eADSL/SpinPhone for eADSL modem, then return the eADSL modem. Please note that you will be billed a 3,150yen (incl. tax) replacement fee. |
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| Q9.
I am currently using ADSL
service with another ISP.
Can I register for "SpinPhone
for eADSL"?
To use "SpinPhone for eADSL", you must apply for SpinNet eADSL service. And then you can apply for "SpinPhone for eADSL". |
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| Q10. Can I apply for only the "SpinPhone for eADSL" service?
To use "SpinPhone for eADSL", you must apply for SpinNet eADSL service. And then you can apply for "SpinPhone for eADSL". |
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| Q11. Do I have to reconfigure the eADSL modem after canceling the "SpinPhone for eADSL" service?
The eADSL/SpinPhone for eADSL modem must be replaced with an eADSL modem that you will need to configure. (Replacement fee: 3,150yen (incl. tax)) |
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| Q12. When I am canceling "SpinPhone for eADSL", do I have to return the eADSL/SpinPhone for eADSL modem?
Yes. Please return the eADSL/SpinPhone for eADSL modem within 5 days after termination of the service to the following address:
Recipient: NEC Access Tekunica Co.
SL rental group
Postal Address: 800 Shimomata, Kakegawa-shi, Shizuoka-ken 436-0025
TEL: 0537-23-9693 |
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| Q13. When I am canceling "SpinPhone for eADSL", what do I have to with the eADSL/SpinPhone for eADSL modem?
- Canceling "SpinPhone for eADSL" only: the eADSL/SpinPhone for eADSL modem needs to be replaced with an eADSL modem.
- Canceling SpinNet eADSL service and "SpinPhone for eADSL" service: the eADSL/SpinPhone for eADSL modem needs to be returned within 5 days after termination of the service to the following address:
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Recipient: |
NEC Access Tekunica Co.
SL rental group |
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Postal Address: |
800 Shimomata, Kakegawa-shi, Shizuoka-ken 436-0025 |
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TEL: |
0537-23-9693 |
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| Q14. I am changing the eADSL service type (type1 -> type2 or type2 -> type1) . What is the procedure?
Please contact the customer support center for the procedure. |
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| Q15. When do I receive the eADSL/SpinPhone for eADSL modem?
The eADSL/SpinPhone for eADSL modem will be received by the day after the starting date of the "SpinPhone for eADSL" service. |
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| Q16. I am going to register for SpinNet. Can I apply for "SpinPhone for eADSL" right after registration?
Yes, you can apply for "SpinPhone for eADSL" if and only if you apply for SpinNet eADSL service at the same time. |
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| Q17. How can I apply for additional service?
You can register at KDDI's "self page". |
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Service Information
