| Q: |
Can I use MYHOME.mail from overseas, office, or other ISP's? |
| A: |
We do not have any access restrictions for using MYHOME.mail.
However, a PC without Japanese fonts cannot display Japanese characters. |
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| Q: |
I want to "type in" (not select) my pop server name on the login page. |
| A: |
We use the select menu (pull down menu) because there were too many input errors. |
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| Q: |
I cannot login with my mail address. |
| A: |
MYHOME.mail is only for SpinNet mail addresses (including additional addresses). |
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| Q: |
Are my mail messages deleted automatically? |
| A: |
No, your mail messages remain on the server even after you have read and closed them. Mail will be deleted only when you use the "DELETE" function on MYHOME.mail or when you download them to your PC using your regular mail software. |
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| Q: |
Can I read deleted messages? |
| A: |
Unfortunately, once deleted, messages cannot be read in any way. |
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| Q: |
Are there any mailboxs (mail folder), such as "Inbox", "Sent", or "Draft" folders. |
| A: |
No, unfortunately MYHOME.mail does not have mail folders. |
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| Q: |
Where will my sent mail be stored? |
| A: |
Mail messages sent from MYHOME.mail will NOT be stored anywhere. If you want to keep your sent messages, please input your mail address in the "Bcc:" field. The mail will be sent to your address. |
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| Q: |
Can I use regular mail software and MYHOME.mail together? |
| A: |
The combination of following 3 methods allows you to use both systems as if you were using one mail viewing system.
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a. |
On your mail software, please use the function "keep mails on server" to keep your mail messages on mail server. |
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b. |
On both mail software and MYHOME.mail, please fill your mail address in the "Bcc:" field when sending mail. |
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c. |
On MYHOME.mail, please delete mail messages from time to time. Please remember that the size of your mailbox is 20MB. |
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|
| Q: |
Any advise for security issues? |
| A: |
MYHOME.mail uses encrypted connection using SSL. Therefore the data between our web server and your PC will be kept secure. But you also have to keep the security of your PC.
|
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a. |
After using the service, please do not forget to click on the "Logout" button. |
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b. |
Please turn off the browser function which automatically inputs your ID or Password, such as "Auto Complete" of Internet Explorer. |
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c. |
After using the service, please delete browser cache (Internet Temporary Files). |
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Please take care of your security, in particular when sharing PCs in Internet Cafes etc.
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|
| Q: |
How about mail virus? |
| A: |
SpinNet's Mail Virus Check Service is available on MYHOME.mail, and therefore mail viruses of sent and received mail messages are checked and disinfected if you do not unsubscribe to our Mail Virus Check Service intentionally. However, please keep higher security, we recommend you to be cautious not to open an unknown attachment file, delete it. |
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| Q: |
I want to change the "From:" field when sending mail messages. |
| A: |
In MYHOME.mail, the text in the "From:" field is fixed to the address you used when you logged in. You cannot change it to other mail addresses. |
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| Q: |
HTML mail is not well displayed. |
| A: |
To keep your security, the HTML mail display function is set to OFF as default. To turn it on, please click on the "Setup" button and follow the instructions after logging in. Please note that if your browser has security hole, this function can cause critical security problems. Please keep your browser up-to-date. |
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