| Q1.Tell me about Global Roaming Service. |
With Global Roaming Service, customers who have signed up for SpinNet in Japan may access to the Internet using the same ID ( account ) anywhere in the world.
Just dial the nearest access point from your location. There is no need to make an international call all the way to Japan to access the Internet. |
| Q2.Do I need to open a new account to use Global Roaming Service? |
No, there is no need to submit an application form or to sign up.
Global Roaming Service is available with your current SpinNet account. |
| Q3.How do I set up my system to use Global Roaming Service? |
| Please use iPassConnect, which can be downloaded free of charge. You can connect to the Internet easily with it. The latest version of iPassConnect is for Windows7, WindowsVista, WindowsXP and MacintoshOSX. If you use other OS above, you need to use the access point number, not iPassConnect, to connect to the Internet. |
| Q5.What services are available with Global Roaming? |
| Web browsing, e-mail and uploading of the User Homepage Service are available. However, Net News and part of Members' page are not available depending on your location. |
| Q6.I used to use Global Roaming Service with Dial Wizard software. Is it still available? |
| You can continue to use Dial Wizard; however, some access point numbers have been changed. Before you leave Japan, please be sure to download SpinNet Consumer. SpinNet Consumer helps you to set up your system easier than with Dial Wizard. |
| Q7.After
I changed my Connect Login password, I failed
to connect. How can I change my password for
my setting correctly? |
Change the password as follows:
- Select "Option" and "User Info".
- Enter new password in the "Password" field.
|
| Q8.I
plan to use two types of modems overseas. |
| Select [Option] and [Settings]. Then, click on [Dialup] and select the modem you plan to use in the modem field. |
| Q9.I
want to test this service in Japan . How do
I display prefix numbers such as 001? |
- Select [Option] and [Dial Properties].
- Uncheck the mark for [Location same as selected number] found in the [current location] page.
- Choose Japan as [Country] and enter your area code.
- Click [OK] to close. Click [Connect] button. While a connection is being made, the telephone number the PC is dialing will be displayed on the screen.
|
| Q10.Tell
me about the functions available in "Bookmarks". |
If you plan to access to the same access point frequently, you can store the setting used for that connection. Simply click on [Bookmarks] and choose [Add] in order to store the settings. Next time when you try to connect, please simply click on [Bookmarks] and select a city. Previously stored dial set up information can be recalled. The number registered in [Bookmarks] will be dialed.
Before you dial, check that the prefix used to make international calls is entered correctly. |
| Q11.Under
line speed, ISDN is listed. Is access over
ISDN available? |
| Access over ISDN is not available. While using Global Roaming Service, only regular analog telephone lines are supported. |
| Q12.Is
Customer Support Center in the U.S. available
for me? |
There is no Customer Support Center in the U.S.. The customer support center for SpinNet is located only in Japan.
URL : http://www.spinnet.jp/supporte.html
|
| Q13.Can
I get a list of access points? |
A comprehensive list is available on the Web, but this list can be updated frequently without being shown on the Web, so please download the SpinNet Consumer.
A complete list of access points world wide is available with SpinNet Consumer. After installing the SpinNet Consumer, please remember to update the [Phone Book] so that you can obtain all the newest access point numbers in the world. If you can not download the SpinNet Consumer, please visit the following URL and check the access point numbers available. Please have several access point numbers since these are updated frequently. If you do not use SpinNet Consumer, you might need to change your Connect Login Name. Please check the following URL for more information.
URL : http://www.spinnet.jp/gr/indexe.html
|
| Q14.While
trying to send mail, I receive error messages
like "relay operation rejected ". |
If you are sending E-mail through our Global Roaming service, you may have to modify the software's settings to send E-mail. Please refer to the following URL.
URL : http://www.spinnet.jp/man/pbsmtp/indexe.html
|
| Q15.After
I upgrade my computer to Windows 2000 Service
Pack 4 (SP4), I can no longer connect to the
Internet using "SpinNet Consumer" |
If you are using Windows 2000 Service Pack 4, You may receive the error message either "Script error" or "Cannot load dialog. Error 0xc000007a:", and you may not be able to connect to the Internet using "SpinNet Consumer".
In such case, please try the following to solve the problem.
- Please click here to download and install the file into your computer.
- Restart your computer.
- Make a connection using "SpinNet Consumer".
Please visit the following URL for more details regarding this problem.
Microsoft Corporation URL :
http://support.microsoft.com/default.aspx?scid=kb;en-us;824301 |
| -------- NOTE ------------ |
| 1. |
When using SpinNet Consumer , you can not store your password, so please have your password information available. ( If necessary, change the password to one that is easy to memorize. ) For security reasons, Customer Support will not provide you with a password over the phone or through fax and e-mail. |
| 2. |
Most computer modems available in Japan have been designed for use in Japan. They may not necessarily meet the required operating conditions overseas. Please direct any inquiries regarding this to your hardware manufacturer. |
| 3. |
Modular jack shapes differ from one country to another. Due to different switch or line quality specifications, you may not be able to connect using your current hardware ( modem and PC ) in some countries. |
| 4. |
Our Global Roaming Service is intended for our SpinNet users who live in Japan but travel overseas for short periods. If you plan to move to a foreign country, it is recommended that you switch to a local provider.
Please see the service agreement before you use the service.
URL : http://www.spinnet.jp/gr/agreemente.html
|
| 5. |
When using SpinNet Consumer, if a server you try to connect to uses auto DNS, you might need to enter DNS as follows.
For Windows:
- Open "My Computer" and "Control Panel".
- Double click on the "Network" icon.
- Select "TCP/IP-Dial-up" and then, click "Property" button.
- Select "DNS" tab, and enter primary DNS and secondary DNS.
- Click "OK" button to close "Property" window.
- Click "OK". You may need to restart your computer.
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