SpinNet

Updated May 26, 2011
March 11, 2011
SOFTBANK TELECOM Corp.

[Important] Regarding the East Japan Earthquake

Dear Customer,

Thank you very much for using SpinNet.

We would like to extend our deepest condolences to people who have suffered from the East Japan Earthquake.

Due to the earthquake, there have been some difficulties for connecting to the Internet since March 11, 2011, 2:46 p.m.
We apologize for any inconvenience caused.

Please see the information below on connection situations, supports for people suffered from the earthquake and so on.
We will update the latest information on this page occasionally.

Description:

1. Notices and our efforts for the disaster

Concerning a reduction of your SpinNet monthly bill due to the East Japan Earthquake
Notice of a planned electricity outage by TOKYO ELECTRIC POWER COMPANY and TOHOKU ELECTRIC POWER
Attention to the chain mail about the Tohoku Pacific Earthquake and the Northern Nagano Earthquake

2. Connection situations

FLET'S Service in NTT EAST area
Time and Date	1. 2011/4/7 (Thr.) 11:32 p.m. - 4/9 5:30 p.m. (Recovered) 2. 2011/3/11 (Fri.) 2:46 p.m. -
Cause	NTT East's equipments trouble
Effect	1. Some customers using "FLET'S" service in some parts of Tohoku area could not connect to the Internet. 2. Some customers using "FLET'S" service in NTT East area are not able to connect to the Internet.

Please confirm details of this trouble from the NTT East website.
http://flets.com/customer/const2/(Japanese only)

SpinNet eADSL Service in EAST area
Time and Date	1. 2011/4/8 (Fri.) 10:07 a.m. - 3:52 p.m.(Recovered) 2. 2011/3/11 (Fri.) 2:50 p.m. -
Cause	eAccess's equipment's trouble
Effect	1. Some customers using SpinNet "eADSL" service in Akita were not able to connect to the Internet. 2. Customers using SpinNet "eADSL" service in some parts of Miyagi (Kadowaki, Yuriage) and Fukushima (Fukushima-soma), are not able to connect to the Internet.

Please confirm details of this trouble from the eAccess website.
http://www.eaccess.net/support/shogai/(Japanese only)

Trouble with submarine cables to Asia
Time and Date	2011/3/11 (Fri.) 2:46 p.m. -
Area	Asia, U.S.A
Effect	Difficult to connect(Internet, Mail) to some areas

3. Other Services' situations

Things below are ongoing.

We apologize for any inconvenience caused by these troubles.
We would appreciate your understanding and cooperation.

SpinNet eADSL Service in EAST area
+ It may take more time than usual to complete installation works, service changes, moving house procedures, and so on.
+ We will compensate modems broken or lost by the disaster without any charges.
* This modem compensation is provided by eAccess Ltd..
+ As traffic and logistics network have been unstable, deliveries, such as modem and letters, may delay.

FLET'S Service in NTT EAST area
+ It may take more time than usual to complete installation works in some parts of NTT EAST area.(May 26, 2011)
+ As traffic and logistics network have been unstable, deliveries of letters to customers may delay.

If you have further questions, please feel free to contact us.