Updated May 26, 2011
March 11, 2011
SOFTBANK TELECOM Corp. |
[Important] Regarding the East Japan Earthquake
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Dear Customer,
Thank you very much for using SpinNet.
We would like to extend our deepest condolences to people who have suffered from the East Japan Earthquake.
Due to the earthquake, there have been some difficulties for connecting to the Internet since March 11, 2011, 2:46 p.m.
We apologize for any inconvenience caused.
Please see the information below on connection situations, supports for people suffered from the earthquake and so on.
We will update the latest information on this page occasionally.
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| Description: |
| FLET'S Service in NTT EAST area |
| Time and Date |
1. 2011/4/7 (Thr.) 11:32 p.m. - 4/9 5:30 p.m. (Recovered)
2. 2011/3/11 (Fri.) 2:46 p.m. -
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| Cause |
NTT East's equipments trouble |
| Effect |
1. Some customers using "FLET'S" service in some parts of Tohoku area could not connect to the Internet.
2. Some customers using "FLET'S" service in NTT East area are not able to connect to the Internet.
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| SpinNet eADSL Service in EAST area |
| Time and Date |
1. 2011/4/8 (Fri.) 10:07 a.m. - 3:52 p.m.(Recovered)
2. 2011/3/11 (Fri.) 2:50 p.m. -
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| Cause |
eAccess's equipment's trouble |
| Effect |
1. Some customers using SpinNet "eADSL" service in Akita were not able to connect to the Internet.
2. Customers using SpinNet "eADSL" service in some parts of Miyagi (Kadowaki, Yuriage) and Fukushima (Fukushima-soma), are not able to connect to the Internet.
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| Trouble with submarine cables to Asia |
| Time and Date |
2011/3/11 (Fri.) 2:46 p.m. -
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| Area |
Asia, U.S.A |
| Effect |
Difficult to connect(Internet, Mail) to some areas
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3. Other Services' situations
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Things below are ongoing.
We apologize for any inconvenience caused by these troubles.
We would appreciate your understanding and cooperation.
SpinNet eADSL Service in EAST area
+ It may take more time than usual to complete installation works, service changes, moving house procedures, and so on.
+ We will compensate modems broken or lost by the disaster without any charges.
* This modem compensation is provided by eAccess Ltd..
+ As traffic and logistics network have been unstable, deliveries, such as modem and letters, may delay.
FLET'S Service in NTT EAST area
+ It may take more time than usual to complete installation works in some parts of NTT EAST area.(May 26, 2011)
+ As traffic and logistics network have been unstable, deliveries of letters to customers may delay.
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If you have further questions, please feel free to contact us.
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